Childcare Service helpline

Phone

English language helpline

Telephone:
0300 123 4097

Welsh language helpline

Telephone:
03000 123 8124

Minicom (audio impaired)

Telephone:
03000 123 9232

Call HMRC if you need help applying for Tax-Free Childcare, 30 hours free childcare or using your childcare account.

Opening times:
Monday to Friday: 8am to 8pm
Saturday: 8am to 4pm
Sunday and bank holidays: 10am to 4pm

Closed Christmas Day, Boxing Day, New Year’s Day.

Find out about call charges