Childcare Service helpline

Phone

Before you call

This helpline may ask you some security questions. Make sure your personal details and address are up to date in your personal tax account or you could fail telephone security. If you do not already have a personal tax account, you can set one up.

Call HMRC if you need help:

  • applying for Tax-Free Childcare
  • with 30 hours free childcare
  • using your childcare account

Telephone:
0300 123 4097

Textphone:
0300 123 9232

Opening times:

Our phone line opening hours are:

Monday to Friday: 8am to 6pm

Closed on Saturdays, Sundays and Bank Holidays.

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Find out about call charges