About us

What we do

We’re the Driver and Vehicle Licensing Agency (DVLA) holding over 47 million driver records and over 39 million vehicle records. We collect around £5.6 billion a year in Vehicle Excise Duty (VED).

We maintain the registration and licensing of drivers in Great Britain and the registration and licensing of vehicles, together with the collection and enforcement of VED in the UK.

This information helps us improve road safety, reduce vehicle related crime, support environmental initiatives and limit vehicle tax evasion.

Responsibilities

We’re responsible for:

  • recording driver endorsements, disqualifications and medical conditions
  • issuing photocard driving licences
  • issuing vehicle registration certificates to vehicle keepers
  • taking enforcement action against vehicle tax evaders
  • registering and issuing tachograph cards
  • selling DVLA personalised registrations
  • helping the police and intelligence authorities deal with crime
  • providing anonymised data to those who have the right to use the service

Priorities

From 2016 to 2017, our priorities will be to:

  • get the right drivers and vehicles taxed and on the road, as simply, safely and efficiently for the public as possible
  • simplify our policies and technology landscape to improve customer service
  • use our assets to grow new revenue, efficiency and opportunities across government
  • build seamless, lean, digital services that exceed expectations with more cost effective channels
  • recognise and respond to different customer needs
  • develop our capabilities as a centre of excellence, building a unique culture which is commercial, confident and focused on our customers

Who we are

We’re an executive agency of the Department for Transport (DfT). We were originally called the Driver and Vehicle Licensing Centre (DVLC). Located in Swansea, we opened for business over 40 years ago, after taking over responsibility from the local authorities, and are one of the largest employers in South Wales with over 5,000 staff.

We’ve been through a radical process of change moving away from a paper based organisation to a modern and highly efficient business. Over the last decade we’ve expanded our digital services and are now a multi-award winning government organisation, providing excellent digital services to our customers.

In 2015 we retained the Customer Service Excellence (CSE) Standard, held since 2008. CSE accreditation demonstrates our commitment to achieve service excellence, putting our customers at the heart of our services.

Our contact centre also achieved accreditation to the Customer Contact Association’s new Global Standard 6 for the ninth consecutive year.

Corporate information

Read about the types of information we routinely publish in our Publication scheme. Find out about our commitment to publishing in Welsh. Our Personal information charter explains how we treat your personal information. Read our policy on Social media use. Find out About our services.

Corporate reports