Social media use

How we use social media to communicate with you.

Our social media channels

We use our Facebook, Twitter, LinkedIn, YouTube and Instagram channels to communicate with you. Our Contact Centre answers driver and vehicle related queries using some of these channels.

Facebook

We have three Facebook channels:

Twitter

We have three Twitter channels:

LinkedIn

We have one corporate channel.

YouTube

We have a YouTube channel that we use to publish videos about the services we provide.

Instagram

We have two Instagram channels:

How we moderate our social media channels

Our communication team moderates each channel seven days a week.

We will delete:

  • abusive, racist, sexist, homophobic or inflammatory comments
  • nuisance comments considered to be spam
  • personal information given such as telephone numbers, address details and driving licence numbers (we do not keep a record of any deleted personal information)
  • posts made or content within posts (such as film) that actively and obviously identify individual DVLA staff members
  • posts which clearly advertises commercial activity or solicitations of donations or any kind of money

How we interact on our social media channels

We:

  • welcome feedback, ideas and engagement from all our followers
  • may follow or like you back if you follow or like us - being followed by us does not imply endorsement of any kind
  • do not accept requests to be added as a contact on individuals’ YouTube accounts
  • may choose to share content which we consider has relevance to us
  • may share from our social media accounts but this does not imply endorsement of any kind
  • respond to customer enquiries on our social media channels
  • aim to reply to simple queries from members of the public directing them to an appropriate page on GOV.UK
  • do not discuss personal details via our social media channels and will ask customers to contact us via phone or email in these instances
  • will read all @replies and direct messages, and ensure that any emerging themes or helpful suggestions are passed to the relevant colleagues in DVLA
  • cannot engage on issues of party politics or answer questions which break the rules of the Civil Service Code
  • make no commitment to respond to every individual comment or post
  • cannot engage on issues of party politics or answer questions which break the general house rules
  • do not accept responsibility for Facebook, Twitter, LinkedIn, YouTube or Instagram being unavailable

The usual ways of contacting us for official correspondence are detailed in the contact us section of our website.

How we process your data

Data about you on social media is only processed by DVLA in an anonymised way. You may appear on a report, but only as a number – for example as a follower, a like, or a retweet. We will not use your data for any other purpose, for instance to target you with advertising.

To read more about DVLA’s overarching Privacy Policy.