Social media use

Information about DVLA's social media engagement channels.

Our social media channels

We use Facebook, Twitter, LinkedIn and YouTube to communicate with and talk to our customers.

Facebook

We run a DVLA corporate page.

Twitter

We run 1 main Twitter channel – @DVLAgovuk.

LinkedIn

We run a DVLA corporate page.

YouTube

We run a YouTube channel that we use to publish videos about the services we provide.

How we moderate our social media channels

The DVLA communication team moderate each channel from Monday to Friday during office hours.

We sometimes post to Facebook and tweets to Twitter outside of working hours.

Facebook

On Facebook, we will delete:

  • abusive, racist, sexist, homophobic or inflammatory comments
  • nuisance comments considered to be spam
  • personal information given such as telephone numbers, address details, driving licence numbers, etc.
  • posts made or content within posts (eg film) that actively and obviously identify individual DVLA staff members
  • posts which clearly advertises commercial activity or solicitations of donations or any kind of money

We publish a full set of ‘house rules’ on our Facebook page.

Twitter

On Twitter:

We will respond to any customer questions sent to @DVLAgovuk from @DVLAgovuk.

Retweeting from DVLA’s Twitter accounts does not imply endorsement of any kind.

To see a full list of what we use our twitter account for - see our twitter policy.

DVLA twitter policy

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LinkedIn

On LinkedIn, we will delete:

  • abusive, racist, sexist, homophobic or inflammatory comments
  • nuisance comments considered to be spam
  • personal information given such as telephone numbers, address details, driving licence numbers, etc.

YouTube

On YouTube:

  • we will not publish any abusive, racist, sexist, homophobic or inflammatory comments
  • we will add videos with a DVLA interest to our playlists – having a video added does not imply endorsement of any kind

How we connect with other social media users

We:

  • will only ‘like’ other Facebook pages and LinkedIn company pages with a non-commercial interest - being ‘liked’ by one of our pages doesn’t imply endorsement of any kind
  • we may follow you back if you follow us on Twitter - being followed by us doesn’t imply endorsement of any kind
  • don’t accept requests to be added as a contact on individuals’ YouTube accounts

How we respond across all social media channels

We make no commitment to respond to every single individual comment or tweet.

We cannot engage on issues of party politics or answer questions which break the general house rules.

We accept no responsibility for Facebook, Twitter, LinkedIn or YouTube being unavailable

Freedom of Information

Freedom of Information (FOI) requests should be made through the FOI request form. FOI requests can be made via Twitter. However, the character limitations of Twitter may make it difficult for us to give you the information you want. DVLA will only consider requests made directly via an @mention or direct message.

For DVLA to consider your request, you will need to provide your real name and an address for correspondence (this includes an email address).

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