Veterans Welfare Service

The Veterans Welfare Service (VWS) is committed to enhancing the quality of life for veterans and beneficiaries of Veterans UK pensions and compensation schemes, and all their dependants.

What we do

We provide support to enable the seamless transition from service to civilian life, assist bereaved families or respond to life events that present welfare needs. We achieve this by facilitating access to all appropriate services.

How we can help

VWS caseworkers offer one to one professional help and guidance by telephone, or if needed, during a home visit.

Under Veterans UK, the VWS works in partnerships with the Royal Navy, British Army and Royal Air Force, ex-service charities, statutory and non-statutory bodies, local community service providers and the Veterans Advisory and Pensions Committees to provide a quality welfare service that promotes independence, maintains dignity and provides continuous support through life.

VWS protocols

VWS protocols for referral of service leavers who have severe physical or psychological disablement or are considered to have an enduring welfare need with which they will require support post service.

Contact us

The VWS has 4 Veterans Welfare Centres, providing advice and support across the UK.

Centurion (London, SE and SW England)
Tel 02392 702232


Kidderminster (South and Central Wales, Midlands and East England)
Tel 01562 825527


Norcross VWC (NW England, Yorkshire and Humber, North Wales and IOM)
Tel 01253 333494


Glasgow (Scotland, NE England, NI and ROI)
Tel 0141 2242709


If you are supporting a veteran and need further advice, the VWS may be able to help. To locate your nearest centre, call our Veterans UK helpline on 0808 1914 2 18.

Veterans UK

Veterans UK administers the armed forces pension schemes and compensation payments for those injured or bereaved through service.

We also provide welfare support for veterans of any age, and their families through the Veterans Welfare Service and the Veterans UK helpline: 0808 1914 2 18.

The Veterans and Families Research Hub

The Veterans and Families Research Hub (VFR Hub) is designed for those involved in research and its outputs to create, communicate and collaborate more efficiently. The Hub is built to serve the needs of the broadest range of users, including academics and researchers, policy makers, statutory and voluntary service providers, the media and the public, as well as the military and veteran community.

The VFR Hub supports statutory and charity organisations to create better targeted and more effective policies and services, and will assist in developing a better understanding of veterans’ matters across communities. The hub includes links to a range of research and summaries of major issues, a range of tools for communication, a register and network of experts, a calendar of events and links to news, insights and relevant social/professional media sites.

The VFR Hub enables improved distribution of information and the promotion of best practice by encouraging discussion and collaboration across communities of interest. Find out more on the VFR Hub website.