Switching suppliers – making it easy for consumers
This consultation has concluded
Download the full outcome
Detail of outcome
Following the responses to the call for evidence, and drawing on the wide body of evidence, we’re considering legislative options for switching in the communications sectors.
We’re also considering how to make switching even easier. We’re working with the regulators to look at the time it takes to switch in different sectors.
This publication sets out the government’s response to the call for evidence on switching and next steps in the form of an action plan.
Read and respond to ‘Improving the consumer landscape and quicker switching: call for evidence’.
Detail of feedback received
We received responses from 59 organisations. These mainly came from the following sectors:
- price comparison websites
Others included consumer organisations, academics, non-departmental public bodies, charities and credit reference agencies.
We also received responses from 505 consumers and over 6,000 responded via the Which? survey.
This consultation ran from
We're asking consumers to share their experiences on switching suppliers and how the process could be improved.
Ref: BIS/15/533 PDF, 475KB, 53 pages
This file may not be suitable for users of assistive technology. Request an accessible format.
If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email email@example.com. Please tell us what format you need. It will help us if you say what assistive technology you use.
This call for evidence asks consumers to share their experiences on switching suppliers and how the process could be improved. We welcome any views and experiences of switching suppliers for:
- banking (current accounts)
The call for evidence proposes 6 principles which suppliers should follow to make switching easier for consumers.
We’re also interested in the views of regulators and industry on the barriers to implementing these principles in their sectors.