Consultation outcome

Switching suppliers – making it easy for consumers

This consultation has concluded

Download the full outcome

Detail of outcome

Following the responses to the call for evidence, and drawing on the wide body of evidence, we’re considering legislative options for switching in the communications sectors.

We’re also considering how to make switching even easier. We’re working with the regulators to look at the time it takes to switch in different sectors.

This publication sets out the government’s response to the call for evidence on switching and next steps in the form of an action plan.

Read and respond to ‘Improving the consumer landscape and quicker switching: call for evidence’.

Detail of feedback received

We received responses from 59 organisations. These mainly came from the following sectors:

  • telecoms
  • energy
  • banking
  • insurance
  • regulators
  • price comparison websites

Others included consumer organisations, academics, non-departmental public bodies, charities and credit reference agencies.

We also received responses from 505 consumers and over 6,000 responded via the Which? survey.

Original consultation


We're asking consumers to share their experiences on switching suppliers and how the process could be improved.

This consultation ran from

Consultation description

This call for evidence asks consumers to share their experiences on switching suppliers and how the process could be improved. We welcome any views and experiences of switching suppliers for:

  • energy
  • telecommunications
  • banking (current accounts)

The call for evidence proposes 6 principles which suppliers should follow to make switching easier for consumers.

We’re also interested in the views of regulators and industry on the barriers to implementing these principles in their sectors.


Call for evidence: switching principles

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Published 22 October 2015
Last updated 25 May 2016 + show all updates
  1. Added government response.
  2. First published.