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This call for evidence is split into 3 parts.
The first part covers the energy, communications, water and transport sectors only. It considers if:
- there are any problems with the advice and representation provided, and if it could be improved
- data on consumer complaints could be made easier to access
- more could be done to get consumers their money back when they have suffered a loss
The second part explores how switching suppliers can be made quicker across all sectors. This builds on the findings of our earlier consultation, which proposed speeding up the process.
The third part asks what more can be done to improve consumer choice more generally.