Consultation outcome

Improving the consumer landscape and quicker switching: call for evidence

This consultation has concluded

Detail of outcome

The themes and evidence resulting from this consultation were incorporated into the policy development for the consumer green paper published in April 2018.

We do not intend to publish a formal response to this call for evidence.

Original consultation


We’re seeking views on ways to improve consumer choice, including improving advice and representation and making switching suppliers faster.

This consultation ran from

Consultation description

This call for evidence is split into 3 parts.

The first part covers the energy, communications, water and transport sectors only. It considers if:

  • there are any problems with the advice and representation provided, and if it could be improved
  • data on consumer complaints could be made easier to access
  • more could be done to get consumers their money back when they have suffered a loss

The second part explores how switching suppliers can be made quicker across all sectors. This builds on the findings of our earlier consultation, which proposed speeding up the process.

The third part asks what more can be done to improve consumer choice more generally.


Published 24 May 2016