Open consultation

Modernising consumer markets: green paper


We're seeking your views on how to ensure that our regulatory, competition and enforcement regimes are suitable for the modern economy and the modern consumer.

This consultation closes at

Consultation description

This consultation seeks views on:

  • getting consumers better deals and better service in utilities markets
  • helping consumers benefit from their data and remain protected when they buy and sell online
  • how to improve the system of alternative dispute resolution (ADR)
  • how to support local and national enforcers to work together to protect consumers

We welcome input from business and investors, consumer groups and consumers.

We have additionally published the following research which assesses the impact and effectiveness of ADR and the court system in resolving consumer disputes with traders:

Resolving consumer disputes: alternative dispute resolution and the court system.


Consumer green paper: modernising consumer markets

Ways to respond


Email to:

Write to:

Consumer Green Paper Team
Department for Business, Energy & Industrial Strategy
1st Floor, Orchard 3
1 Victoria Street

Published 11 April 2018