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Rail disruption following timetable changes on Northern and GTR

The impact on passengers, causes and actions taken to rectify the disruption.

This was published under the 2016 to 2019 May Conservative government
From:
Department for Transport
Published:
5 June 2018
Last updated:
4 December 2018 — See all updates

A new rail timetable introducing thousands of new services for passengers across the network came into effect on 20 May 2018. Since its introduction, passengers on Northern and GTR have experienced unacceptable levels of service.

It is our priority to work with the train operators and Network Rail to fix this as soon as possible and to ensure passengers are properly compensated for the disruption.

What the government is doing

Updates to this page

Published 5 June 2018
Last updated 4 December 2018 Show all updates

  1. "Rail update: Govia Thameslink Railway" written ministerial statement published.

  2. 'Compensation boost for northern passengers as 'delay replay' is extended' news story published.

  3. Rail passengers in the north to start being compensated in early July.

  4. 'May timetable disruption: launch of inquiry' news story published.

  5. Jo Johnson visits northern staff and passenger groups in Manchester.

  6. First published.

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