Collection

Rail disruption following timetable changes on Northern and GTR

The impact on passengers, causes and actions taken to rectify the disruption.

A new rail timetable introducing thousands of new services to passengers across the network started on 20 May 2018. Since its introduction, passengers on Northern and GTR have encountered unacceptable levels of service.

It is our priority to work with the train operators and Network Rail to fix this as soon as possible and to ensure passengers are properly compensated for the disruption.

An independent inquiry will determine how this went wrong and ensure lessons are learnt to stop this from happening again.

The Transport Secretary will also investigate whether Northern and GTR have breached their contracts and will take action if either is found to have been negligent.

Latest news from the industry

Keep up to date with the latest operational news from Northern, GTR, Network Rail, Office of Rail and Road and the Rail Delivery Group.

What the government is doing

  1. Rail passengers to benefit from ‘one-click’ compensation
  2. Compensation boost for northern passengers as 'delay repay' is extended
  3. Rail passengers in the north to start being compensated in early July
  4. Delay repay compensation: letter to train operating companies about making prompt payments to rail passengers
  5. May timetable disruption: launch of inquiry
  6. Jo Johnson visits northern staff and passenger groups in Manchester
  7. Transport Secretary and Rail Minister meet MPs from across country to tackle rail disruption
  8. Rail timetabling
  9. GTR performance
  10. Northern Rail performance
  11. Plans to tackle Northern rail issues top priority
Published 5 June 2018
Last updated 13 September 2018 + show all updates
  1. 'Compensation boost for northern passengers as 'delay replay' is extended' news story published.
  2. Rail passengers in the north to start being compensated in early July.
  3. 'May timetable disruption: launch of inquiry' news story published.
  4. Jo Johnson visits northern staff and passenger groups in Manchester.
  5. First published.