Correspondence

Delay repay compensation: letter to train operating companies about making prompt payments to rail passengers

Letter from the Secretary of State for Transport about a Which? investigation into compensation for rail passengers who have made a high volume of claims.

• From: Department for Transport and The Rt Hon Chris Grayling MP
• Published: 15 June 2018

Documents

Letter to train operating companies about the prompt payment of delay repay compensation to rail passengers, 14 June 2018

PDF, 107 KB, 1 page

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Details

This letter from Chris Grayling MP, Secretary of State for Transport, concerns the prompt payment of delay repay compensation to rail passengers. It follows a Which? investigation suggesting that franchisees have refused to pay out compensation to claimants who have made a high volume of claims.

Published 15 June 2018