Collection

Consumer regulation review

These reports set out the Regulator of Social Housing’s approach to consumer regulation.

The annual consumer regulation review explains how the Regulator of Social Housing has gone about implementing the legislation on consumer regulation. It includes case studies and lessons learned.

In our reports, we have set out how we carry out our consumer regulation, and our consumer regulation processes. For a simplified version of the process and a summary of lessons learned, please see Consumer regulation process and Consumer regulation lessons learned. These are also available in the additional information section below.

The regulator can only use its regulatory and enforcement powers where it judges that there has been a breach of a consumer standard which has caused or could cause serious detriment.

RSH signed a Memorandum of Understanding with the Housing Ombudsman Service which sets out the functions of both organisations and describes arrangements in place for us to work together.

See Regulatory standards and Regulating the Standards to find out more about our standards and our approach to regulation.

Consumer Regulation Review reports

Additional information

Published 1 September 2014
Last updated 7 September 2021 + show all updates
  1. Consumer regulation review 2020-21 added to collection

  2. 2019-2020 report and consumer regulation process and lessons learned pages added.

  3. Addition of consumer regulation review 2018-19 to the collection.

  4. Consumer regulation review 2016 to 2017 published (12 October 2017).

  5. 2014 to 2015 review added.

  6. First published.