Consumer regulation review

These reports set out the Regulator of Social Housing’s approach to consumer regulation.

The annual consumer regulation review explains how the Regulator of Social Housing has gone about implementing the legislation on consumer regulation. It includes case studies and lessons learned.

The regulator can only use its regulatory and enforcement powers where it judges that there has been a breach of a consumer standard which has caused or could cause serious detriment.

RSH signed a Memorandum of Understanding with the Housing Ombudsman Service which sets out the functions of both organisations and describes arrangements in place for us to work together.

See Regulatory standards and Regulating the Standards to find out more about our standards and our approach to regulation.


  1. Consumer regulation review 2017 to 2018
  2. Consumer regulation review 2016 to 2017
  3. Consumer regulation review 2015 to 2016
  4. Consumer regulation review 2014 to 2015
  5. Consumer regulation review 2013 to 2014
  6. Consumer regulation review 2012 to 2013
Published 1 September 2014
Last updated 12 October 2017 + show all updates
  1. Consumer regulation review 2016 to 2017 published (12 October 2017).
  2. 2014 to 2015 review added.
  3. First published.