The annual consumer regulation review explains how the Regulator of Social Housing has gone about implementing the legislation on consumer regulation. It includes case studies and lessons learned.
In our reports, we have set out how we carry out our consumer regulation, and our consumer regulation processes. For a simplified version of the process and a summary of lessons learned, please see Consumer regulation process and Consumer regulation lessons learned. These are also available in the additional information section below.
The regulator can only use its regulatory and enforcement powers where it judges that there has been a breach of a consumer standard which has caused or could cause serious detriment.