Get help with funeral costs (Funeral Expenses Payment)

Make a claim

You must apply within 6 months of the funeral, even if you’re waiting for a decision on a qualifying benefit.

You can make a claim before the funeral if you’ve got an invoice from the funeral director. You cannot make a claim if you’ve only been given an estimate.

If you get Universal Credit, you will not get a decision on your claim until after your next payment.

There’s a different way to claim if you live in Northern Ireland.

How to claim

Claim by phone by calling the Bereavement Service helpline.

Bereavement Service helpline

Telephone: 0800 731 0469
Welsh language: 0800 731 0453
Textphone: 0800 731 0464
Welsh language textphone: 0800 731 0456
NGT text relay (if you cannot hear or speak on the phone): 18001 then 0800 731 0469
Monday to Friday, 8am to 6pm
Find out about call charges

An adviser will also help you claim any other bereavement benefits you might be entitled to.

You can also claim by post. Download and fill in the claim form, then send it to the address on the form.

Appeal a Funeral Expenses Payment decision

You can appeal to the Social Security and Child Support Tribunal if you disagree with a decision about Funeral Expenses Payment.

  1. Step 1 Register the death

    Ask the GP or hospital doctor for a medical certificate. You'll need this to register the death.

    1. Register the death within 5 days

    Check what to do if:

    To stop or change benefits payments you can tell the Department for Work and Pensions (DWP) about the death straight away.

  2. Step 2 Arrange the funeral

    When you register the death you’ll get a 'certificate for a burial' to give to the funeral director, or an application for cremation which you need to complete and give to the crematorium. You must do one of these before the funeral can take place.

    1. Arrange the funeral
    2. Find bereavement services from your local council
    3. Get help paying for a funeral
  3. Step 3 Tell government someone died

    The Tell Us Once service allows you to inform all the relevant government departments when someone dies.

    1. Use the Tell Us Once service to tell government
    2. If Tell Us Once is not available in your area tell government yourself

    You'll also need to tell banks, utility companies and landlords yourself.

  4. Step 4 Check if you can get bereavement benefits

  5. and Deal with your own benefits, pension and taxes

    Your tax, benefit claims and pension might change depending on your relationship with the person who died.

    1. Manage your tax, pensions and benefits if your spouse has died
    2. Check how benefits are affected if a child dies
  6. Step 5 Deal with their estate

    You might have to deal with the will, money and property of the person who's died if you're a close friend or relative, or the executor of the will.

    1. Check what to do about wills, probate and inheritance
    2. Update property records