1. Overview

You can appeal to the Social Security and Child Support Tribunal if you disagree with a decision about benefits, tax credits or a child support payment.

The tribunal is independent and can change the decision if it thinks the decision is wrong.

Decisions made on or after 28 October 2013

You must go through the ‘mandatory reconsideration’ process before you appeal to the tribunal.

You can appeal directly to the tribunal for decisions made on or after 28 October 2013 if you’re appealing a decision on:

  • Jobseeker’s Allowance (JSA)
  • Personal Independence Payment (PIP)
  • Universal Credit
  • Income Support
  • Child Maintenance
  • any other DWP benefit or credit

Decisions made before 28 October and other benefits

Follow these steps when you appeal benefit decisions that were made before 28 October 2013 or for a decision on:

  • Child Benefit
  • Guardian’s Allowance
  • Housing Benefit
  • Tax Credits
  • Community Care Grant
  • Crisis Loan
  1. You can’t appeal directly to the tribunal. First, send your appeal to the organisation dealing with your claim. The form you need depends on what you’re appealing.

  2. The organisation dealing with your claim can change their decision. If they don’t, they’ll send your appeal to the tribunal for you. They’ll include any supporting documentation. You’ll be sent a copy of everything sent to the tribunal.

  3. The tribunal will let you know if they can deal with your case. They’ll explain why if they can’t.

    If they can, they’ll ask you how you want your case dealt with (eg a hearing) and may ask for more information.

  4. The tribunal will review your case and make a decision. If you lose your case, you may be able to appeal the tribunal’s decision.

It can take the tribunal several months to deal with your case.

Help with your appeal

Contact an advice centre like the Citizens Advice Bureau if you want help with your appeal - eg filling in forms, going to a hearing.

You can also ask an adviser, friend or family member to appeal on your behalf.

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