Childcare Service helpline
Contact HMRC if you need help applying for Tax-Free Childcare, applying for free childcare if you're working or using your online childcare account.
Online
Ask HMRC online
Ask HMRC’s digital assistant to find information about:
- applying for Tax-Free Childcare or Free Childcare for Working Parents
- reconfirmation of your eligibility
- managing your childcare account
You can also find out information in your personal tax account.
Phone
Call HMRC if you need help:
- applying for Tax-Free Childcare
- applying for free childcare if you’re working
- using your childcare account
Before you call
This helpline may ask you some security questions. Make sure your personal details and address are up to date in your personal tax account or you could fail telephone security. If you do not have a personal tax account, you can create one before you check your details.
Telephone: 0300 123 4097
Textphone: 0300 123 9232
Opening times: Monday to Friday, 8am to 6pm. Closed bank holidays.
Related content
Sign in to your childcare account
Get Tax-Free Childcare: step by step
Get free childcare if you’re working: step by step