Dealing with problems at school

Bullying, appeal an exam result, complain about a school, counselling, drug issues, illness, discipline and exclusions.

Guidance and regulation

  1. Get a replacement exam certificate

    Request a replacement exam certificate or a certified statement of results if you've lost your original - check the list of old exam boards if your board no longer exists

  2. Complain about a school or childminder

    Complain about a school or childminder - complaints process, when to complain to the Department for Education, the Education Funding Agency or Ofsted

  3. School discipline and exclusions

    Schools can punish (discipline) pupils or exclude them - find out what schools are allowed to do, like search pupils for knives or drugs

  1. Bullying at school

    Bullying at school and the law - what your school and the police must do about bullying and how you should report it

    • Guide
  2. Health and safety for school children

    Schools are responsible for your child's safety while they're at school or on a school trip

    • Answer
See all guidance and regulation