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Contact UK Visas and Immigration for help

Help with updating your UK Visas and Immigration account or signing in

Get help if you need to:  

Check if you have a UKVI account

You have a UKVI account if you ever:

  • applied to the EU Settlement Scheme

  • used the ‘UK Immigration: ID Check’ app to prove your identity when applying for a visa

  • created one when applying for a visa (you’ll have received a UKVI account confirmation email)

  • created one to get access to an eVisa (a digital record of your identity and immigration status)

If you do not have a UKVI account you can still: 

Update the details in your UKVI account

You can update your UKVI account online if your details have changed. For example, if you need to change your address or add a new passport before you travel.

There is a different way to report that the details in your eVisa are wrong.

Sign in to your UKVI account and get a share code

You can sign in to your UKVI account and get a share code to prove or check your immigration status.

You can use your share code to prove your status to others, for example employers.

If you cannot sign in to your UKVI account

Recover your UKVI account if you’re having problems signing in.

Create a UKVI account to access your eVisa

If you set up access to an eVisa, you will create a UKVI account at the same time.

If you are having problems accessing your eVisa, chat to UKVI using webchat.

Contact UKVI for help

Webchat

Chat to UKVI using webchat if you need help accessing and updating your UKVI account.

By phone

All times are UK local time. The contact centre is closed on bank holidays. It will also be closed on Sunday 5 April.

UK Visas and Immigration contact centre
Telephone: +44 (0)300 790 6268 - select option 3
Telephone: +44 (0)203 875 4669, if you are unable to dial 0300 numbers
Monday to Friday, 8am to 8pm
Saturday and Sunday, 9:30am to 4:30pm
Find out about call charges

Your answers

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1. Where are you contacting UKVI from?
Inside the UK
Change 1. Where are you contacting UKVI from?
2. What do you need help with?
Your UKVI account - signing in or updating your details
Change 2. What do you need help with?