Contact UK Visas and Immigration for help

General immigration enquiries

Contact UK Visas and Immigration (UKVI) if you need help with a problem.

Before you contact UKVI

Contact centre staff cannot give you advice about your personal circumstances. 

For example, they cannot tell you: 

• what to apply for - you can read UKVI’s online guides or find an immigration adviser
• when you will get a decision - you can check the visa processing times 
• whether your application will be successful

You may be able to get free immigration advice at your local Citizens Advice.

You do not usually need to contact UKVI if you only need to:

• replace a biometric residence permit (BRP) with an eVisa
• replace a visa ‘vignette’ (sticker or stamp) in a passport 

Tell UKVI about a change 

You can usually use an online service or form to tell UKVI your details have changed. For example, if you have changed your name, address or the passport you use to travel. 

How you tell UKVI depends on if you have:

• an eVisa or UKVI account
• a biometric residence permit
• a visa ‘vignette’ sticker or stamp

Contact UKVI by phone

UK Visas and Immigration contact centre
Telephone: 0300 790 6268 - select option 2
Monday to Thursday (excluding bank holidays), 9am to 4:45pm
Friday (excluding bank holidays), 9am to 4:30pm
Find out about call charges

Your answers

Start again

• 1. Where are you contacting UKVI from?: Inside the UK
• 1. Where are you contacting UKVI from?: Change
• 2. What do you need help with?: Something else
• 2. What do you need help with?: Change
• 3. What do you need help with?: Something else
• 3. What do you need help with?: Change