4. How to claim

Claim by downloading and filling in form SF500.

Your claim can take up to 15 working days. Include your mobile phone number to get updates on its progress.

Where to send your form

Where you post your form depends on where you live.

East Midlands, Yorkshire and Humberside, East Anglia and Essex

FREEPOST RTGC–ZHKR-ASRT
Chesterfield Benefit Centre
Mail Handling Site A
Wolverhampton
WV98 1GG

London, the South and South East, North East and North West England or Wales

FREEPOST RTGE-EUKR-TBSY
Wembley Benefit Centre
Mail Handling Site A
Wolverhampton
WV98 1HE

West Midlands, South West England or Scotland

FREEPOST RTGE-LBBS-YHCL
Birmingham Social Fund
Post Handling Site B
WOLVERHAMPTON
WV99 1DA

Other ways to apply

You can get the claim form from your local Jobcentre Plus, or by post if you call the helpline (allow 5 working days).

Jobcentre Plus
Telephone: 0345 603 6967
Monday to Friday, 8am to 6pm
Find out about call charges

You can also hand in a completed claim form to your local Jobcentre Plus, but your application will take longer to process.

Questions about your claim

Contact Jobcentre Plus if you have any questions about your claim. Allow 15 working days after posting your form before contacting them - they may not have processed your claim before then.

If you’re unhappy with a decision

You can ask for a Budgeting Loan decision to be reviewed if you’re not happy with it. To do this, you must write to Jobcentre Plus within 28 days of the decision, explaining why you think it was wrong.

If you still think the decision was wrong after the review, you can ask for a further review by the office of the Independent Case Examiner. This review should take no longer than 21 working days.