If you have any questions about your claim, contact your local Jobcentre Plus.
If you’re unhappy with a decision
You can ask for a Budgeting Loan decision to be reviewed if you’re not happy with it. To do this, you must write to Jobcentre Plus within 28 days of the decision, explaining why you think it was wrong.
If you still think the decision was wrong after the review, you can ask for a further review by the office of the Independent Case Examiner. This review should take no longer than 21 working days.