3. How to make a repayment
You’ll be asked to make payments to Department for Work and Pensions (DWP) Debt Management if you no longer receive the benefit. You can contact them to arrange a payment plan.
If you’re in Northern Ireland, contact the Department for Communities Debt Management service.
Use DWP’s bank account details to pay, quoting the reference number shown on your letter.
|Account name||Sort code||Account number|
|DWP Debt Management||60 70 80||10025634|
Use the following details if you’re paying from an overseas account.
|DWP Debt Management||GB30NWBK60708010025634||NWBKGB2L|
Direct Debit, cheques and cash
Contact the DWP Debt Management contact centre to:
- set up monthly repayments by Direct Debit
- request a paying-in slip for cheque or cash payments
DWP Debt Management contact centre
Telephone: 0800 916 0647
Textphone: 0800 916 0651
Calling from abroad: +44 (0)161 904 1233
Monday to Friday, 8am to 7:30pm
Saturday, 9am to 4pm
Find out about call charges
If you can’t pay back the money
Contact the DWP Debt Management contact centre if you can’t afford to pay. They can help you pay back overpayments.
If you don’t contact the DWP Debt Management contact centre or you can’t pay back the money, they may either:
- ask your employer to deduct money from your earnings
- pass your case to an independent debt collector
You’ll get a letter to warn you about this.
If your case is passed to a debt collector, the letter will be from one of the following debt collection agencies:
- CCS Collect
- drydensfairfax Solicitors
You should deal directly with the debt collector to arrange repayment.