Benefit overpayments

3. How to make a repayment

You’ll be asked to make payments to Department for Work and Pensions (DWP) Debt Management if you no longer receive the benefit. You can contact them to arrange a payment plan.

If you’re in Northern Ireland, contact the Department for Communities Debt Management service.

Online banking

Use DWP’s bank account details to pay, quoting the reference number shown on your letter.

Account name Sort code Account number
DWP Debt Management 60 70 80 10025634

Overseas accounts

Use the following details if you’re paying from an overseas account.

Account name IBAN BIC
DWP Debt Management GB30NWBK60708010025634 NWBKGB2L

Direct Debit, cheques and cash

Contact the DWP Debt Management contact centre to:

  • set up monthly repayments by Direct Debit
  • request a paying-in slip for cheque or cash payments

DWP Debt Management contact centre
Telephone: 0345 850 0293
Textphone: 0345 604 6697
Calling from abroad: +44 (0)161 904 1233
Monday to Friday, 8am to 7:30pm
Saturday, 9am to 4pm
Find out about call charges

If you can’t pay back the money

Contact the DWP Debt Management contact centre if you can’t afford to pay. They can help you pay back overpayments.

If you don’t contact the DWP Debt Management contact centre or you can’t pay back the money, they may either:

You’ll get a letter to warn you about this.

If your case is passed to a debt collector, the letter will be from one of the following debt collection agencies:

  • Advantis
  • Akinika
  • CCS Collect
  • drydensfairfax Solicitors
  • Fredricksons
  • Moorcroft
  • Shakespeare

You should deal directly with the debt collector to arrange repayment.