Benefit overpayments

2. When repayments have to be made

You’ll have to pay money back if the benefit overpayment was your fault, for example:

  • the information you gave was wrong
  • you didn’t report a change in your circumstances
  • you gave the wrong information when you reported a change of circumstances
  • there was an administrative mistake but you should have noticed the overpayment, for example you received 2 payments instead of one

You should also contact the office if you think the amount you’re being paid is wrong and it isn’t your fault.

Taking repayments from your benefits

If you’re still receiving the benefit, the regular amount you get will be reduced until you’ve paid back the money.

Contact the Department for Work and Pensions (DWP) Debt Management contact centre if you think too much has been taken for a repayment.

If you’re in Northern Ireland, contact the Department for Communities Debt Management service.

Repayments when someone has died

DWP can recover overpayments from a person’s estate.

Contact the DWP Debt Management contact centre if the person who died owed a repayment.

If the estate shows the person who died shouldn’t have got the income-related benefits they were on, contact Debt Management Recovery From Estates instead.

If you’re in Northern Ireland, contact the Department for Communities Debt Management service.

Debt Management Recovery From Estates
Telephone: 0345 850 0051
Monday to Friday, 8am to 7:30pm
Saturday, 9am to 4pm
Find out about call charges