4. Your passport interview

Her Majesty’s Passport Office will write to you. When you get the letter, phone them to make an appointment for an interview at one of their offices.

You can choose an office that’s convenient for you to travel to, but you may not be able to make an appointment at the exact time or date you want.

These offices are for interviews only - they can’t give you a passport.

Her Majesty’s Passport Office may be able to arrange an interview close to you if you live in a remote area. Ask when you phone to make an appointment.

You may not need an identity interview if you were born on or before 2 September 1929. Her Majesty’s Passport Office will tell you when they are dealing with your application.

Your interview

The interview will take about 30 minutes.

You’ll be asked to confirm facts about yourself that someone trying to steal your identity may not know.

Her Majesty’s Passport Office destroys any personal information used in the interview shortly after the passport is issued.

After your interview

Her Majesty’s Passport Office will continue with your application.

You can login and track your passport application straight away if you apply online.

You can start tracking your passport application 3 weeks after you apply if you apply by post.

Your new passport will be sent to you either by courier or Royal Mail Recorded Delivery. The postman or courier will then do one of the following:

  • hand your passport to you if you’re at home
  • deliver your passport with the rest of your post
  • leave you a card or send you a letter to tell you where to collect your passport or how to arrange redelivery

The ‘missed delivery’ card or letter won’t say that the package contains your passport.