The British Embassy in Zimbabwe maintains and develops relations between the UK and Zimbabwe.

Find out more on our UK and Zimbabwe news page. We provide services to British nationals living in and visiting Zimbabwe. You can access UK government services while in Zimbabwe.

Urgent assistance

If you’re travelling in Zimbabwe, see our Zimbabwe travel advice about coronavirus (COVID-19).

If you’re in Zimbabwe and you need advice which is not covered in our travel advice then you can call us on +263(242)338809 or +263(242)858552500 or contact us online.

If you need urgent help (for example, you’ve been attacked, arrested or someone has died),or calling from the UK on behalf of someone in Zimbabwe, call +44 1908 51 6666.

Get an emergency travel document

You can apply for an emergency travel document if you’re abroad and your passport has been lost or stolen, damaged or expired, and you can’t get a new or replacement passport in time to travel.

Apply online for an emergency travel document

If the person needing the emergency travel document is under 16, a parent or guardian should apply on their behalf.

If you are travelling in more than 3 weeks, check if you can get a new or replacement passport in time to travel.

If you are not a British citizen or have not had a British passport before

If you’re not sure, check if you’re a British citizen

If you’re not a British citizen but think you may be eligible, contact us to apply for an emergency travel document.

Other consular services

Notarial and documentary services

We offer the administration of the Oath of Allegiance and issue Emergency Travel Documents. See the full list of notarial and documentary services we provide.

Consular fees

We charge fees for some of our services. See the full list of consular fees in Zimbabwe.


For feedback on our services, please email or for more detailed information visit our complaints procedure.

Development work in Zimbabwe

Development assistance will assist Zimbabwe to achieve a stable and peaceful political transition, benefitting the UK and the wider region, improving the investment climate, opening up trading opportunities, and eventually ending the need for aid.

Find out more in the country profile for Zimbabwe.

Our people

Melanie Robinson CMG

British Ambassador to Zimbabwe

Contact us

British Embassy Harare

3 Norfolk Road,
Mount Pleasant,

+263 242 8585 5200

Consular assistance (24 hours)
+263 242 8585 5200 / +44 1908 51 6666

Emergency Outside Office Hours
+44 1908 51 6666

Passport enquiries
+44 300 222 0000

Visa enquiries
+44 203 481 1736

General fax Emergency -
+263 242 8585 5284

Use our contact form for consular enquiries:

Our staff are mainly working remotely as our Embassy is following Coronavirus protocols and operating on an appointment only basis. When calling, you may therefore hear a message stating that our offices are closed. However, we are available 24/7. If in need of urgent assistance, please stay on the line and select the option for ‘calling about an emergency involving a British National’ to speak to an officer.

For enquiries that are not about consular issues, email: Please note visa and passport enquiries to this address will not be responded to. Please contact the numbers shown.

To speak to a visa adviser costs £1.37 per minute in addition to the standard network charges. Payment is accepted by credit or debit card. You are not charged until you are connected to an adviser.

Cards accepted:
Visa Credit, Visa Debit, MasterCard Credit, MasterCard Debit, Maestro

Access and opening times

Corporate information