The British Consulate in Cancun maintains and develops relations between the UK and Mexico.

Our staff are currently working remotely due to coronavirus (COVID-19), however we are available 24/7. Phone +52 (55) 1670 3200 (option 4) for 24/7 help with an emergency involving a British person. If you are need of urgent assistance, please stay on the line and select the option ‘calling about an emergency involving a British national’ to speak to an officer.

Find out more on our Mexico and the UK news page.

We provide services to British nationals living in and visiting Yucatan and Quintana Roo States.

You can access UK government services while in Mexico.

Urgent assistance

If you’re travelling in Mexico, see our Mexico Travel Advice about coronavirus (COVID-19).

See also our coronavirus travel advice for all our latest guidance on travel during coronavirus.

If you’re in Cancun and you need advice which is not covered by reading our travel advice then you can contact us online.

If you’re in Cancun, Quintana Roo and you need urgent help (for example, you’ve been attacked, arrested or someone has died), call 0052- 551670 3200.

Get an emergency travel document

You can apply for an emergency travel document if you’re abroad and your passport has been lost or stolen, damaged or expired, and you can’t get a new or replacement passport in time to travel.

Apply online for an emergency travel document

If the person needing the emergency travel document is under 16, a parent or guardian should apply on their behalf.

If you are travelling in more than 3 weeks, check if you can get a new or replacement passport in time to travel.

If you are not a British citizen or have not had a British passport before

If you’re not sure, check if you’re a British citizen

If you’re not a British citizen but think you may be eligible, contact us to apply for an emergency travel document.

If you are due to travel in the next 24 hours, contact us as soon as possible.

Other consular services

Notarial and documentary services

British Consulate General Cancun do not do any notarial work. All notarial enquires are informed to contact Mexico City Consular section.

In order to guarantee the health and safety of both customers and staff, we will not be offering notarial and documentary services, as a result of the ever-changing developments of coronavirus (COVID-19) in Mexico.

If you think you have an urgent need for a notarial service, please contact us.

See the full list of notarial and documentary services we provide in Mexico.

Consular fees

We charge fees for some of our services. See the full list of consular fees in Mexico.

We also provide services in Mexico City.

Contact us

British Consulate General Cancun

Torre Europea
Office 202
Blvd. Kukulcan KM 12.5
Cancun Hotel Zone

77500 Cancun
Mexico

Our staff are currently working remotely due to coronavirus (COVID-19), however we are available 24/7. Phone +52 (55) 1670 3200 (option 4) for 24/7 help with an emergency involving a British person. If you are need of urgent assistance, please stay on the line and select the option ‘calling about an emergency involving a British national’ to speak to an officer.

Use our contact form for consular enquiries: www.gov.uk/contact-consulate-cancun

Hours:
Phone +52 (55) 1670 3200 (option 4) for 24/7 help with an emergency involving a British person.

Access and opening times

Corporate information