The British Consulate in Cancun maintains and develops relations between the UK and Mexico.

Find out more on our Mexico and the UK news page.

We provide services to British nationals living in and visiting Yucatan and Quintana Roo States.

You can access UK government services while in Mexico.

Urgent assistance

If you’re in Cancun, Quintana Roo. and you need urgent help (for example, you’ve been attacked, arrested or someone has died), call 0052- 551670 3200. If you’re in the UK and worried about a British national in Mexico, call 020 7008 1500.

Get an emergency travel document

You can apply for an emergency travel document if you’re abroad and your passport has been lost or stolen, damaged or expired, and you can’t get a new or replacement passport in time to travel.

Apply online for an emergency travel document

If the person needing the emergency travel document is under 16, a parent or guardian should apply on their behalf.

If you are due to travel in the next 24 hours, contact us as soon as possible.

If you are travelling in more than 3 weeks, check if you can get a new or replacement passport in time to travel.

If you are not a British citizen or have not had a British passport before

If you’re not sure, check if you’re a British citizen

If you’re not a British citizen but think you may be eligible, contact us to apply for an emergency travel document.

If you are due to travel in the next 24 hours, contact us as soon as possible.

Make an appointment for an emergency travel document at British Consulate Cancun

Please bring a passport photograph with you to your appointment at the consulate, as there are no photo facilities at the consulate or surrounding area in Cancun.

Other consular services

Notarial and documentary services

British Consulate General Cancun do not do any notarial work. All notarial enquires are informed to contact Mexico City Consular section.

See the full list of notarial and documentary services we provide in Mexico.

Consular fees

We charge fees for some of our services. See the full list of consular fees in Mexico.

We also provide services in Mexico City.

Contact us

British Consulate General Cancun

Torre Europea
Office 202
Blvd. Kukulcan KM 12.5
Cancun Hotel Zone

77500 Cancun
Mexico

Hours:
Open to the public from 8:00am –1:00 pm

Access and opening times

Corporate information