The British Consulate in Cancun maintains and develops relations between the UK and Mexico.

Our staff are currently working remotely due to coronavirus (COVID-19), however we are available 24/7. Phone +52 (55) 1670 3200 / +44 20 7008 5000 for help with an emergency involving a British person.

Find out more on our Mexico and the UK news page.

We provide services to British nationals living in and visiting Yucatan and Quintana Roo States, and also Belize.

You can access UK government services while in Mexico.

Urgent assistance

If you’re travelling in Mexico, see our Mexico Travel Advice about coronavirus (COVID-19).

If you’re in Cancun and you need advice which is not covered by reading our travel advice then you can contact us online.

If you’re in Cancun, Quintana Roo, Yucatan or the country of Belize and you need urgent help (for example, you’ve been attacked, arrested or someone has died), call +52 (55) 1670 3200 (Mexican number) or +44 20 7008 5000 (UK number).

Get an emergency travel document

You can apply for an emergency travel document if you’re abroad and your passport has been lost or stolen, damaged or expired, and you can’t get a new or replacement passport in time to travel.

Apply online for an emergency travel document

If the person needing the emergency travel document is under 16, a parent or guardian should apply on their behalf.

If you are travelling in more than 3 weeks, check if you can get a new or replacement passport in time to travel.

If you are not a British citizen or have not had a British passport before

If you’re not sure, check if you’re a British citizen

If you’re not a British citizen but think you may be eligible, contact us to apply for an emergency travel document.

If you are due to travel in the next 24 hours, contact us as soon as possible.

Other consular services, including notarial and documentary

The British Consulate-General in Cancun does not currently offer notarial or documentary services due to COVID-19 developments in Mexico.

If you think you need a notarial service urgently, contact us.

See the full list of notarial and documentary services we provide in Mexico.

Consular fees

We charge fees for some of our services. See the full list of consular fees in Mexico.

We also provide services in Mexico City.

Contact us

British Consulate General Cancun

Torre Europea
Office 202
Blvd. Kukulcan KM 12.5
Cancun Hotel Zone
77500 Cancun
Mexico

24-hour helpline number
52 (55) 1670 3200 / +44 20 7008 5000

Our staff are currently working remotely due to coronavirus (COVID-19), however we are available 24/7. Phone +52 (55) 1670 3200 (option 4) for help with an emergency involving a British person.


Use our contact form for consular enquiries: www.gov.uk/contact-consulate-cancun
Para notificaciones consulares de autoridades Mexicanas: consular.mx@fcdo.gov.uk
For enquiries that are not about consular issues, email: ukinmexico@fcdo.gov.uk
Para preguntas que no están relacionadas con temas consulares, escriba a: ukinmexico@fcdo.gov.uk

Access and opening times

Corporate information