We maintain and develop relations between the UK and Mexico. The British Consulate in Cancun provides services to British nationals living in and visiting Yucatan and Quintana Roo States.

You can access UK government services while in Mexico.

Urgent assistance

If you’re in Cancun, Quintana Roo. and you need urgent help (for example, you’ve been attacked, arrested or someone has died), call 0052- 551670 3200. If you’re in the UK and worried about a British national in Mexico, call 020 7008 1500.

Get an emergency travel document

You can apply for an emergency travel document if you’re abroad and your passport has been lost or stolen, damaged or expired, and you can’t get a new or replacement passport in time to travel.

If you are due to travel in the next 24 hours, contact us as soon as possible.

Please bring a passport photograph with you to your appointment at the consulate, as there are no photo facilities at the consulate or surrounding area in Cancun.

Make an appointment for an emergency travel document at British Consulate Cancun if you are not due to travel in the next 24 hours and:

  • are over 16 years old and
  • are a British citizen and
  • have previously owned a British passport

Contact us if you are:

  • over 16 years old but have not owned a British passport before or
  • not a British citizen or
  • applying for a child under 16 years old

Other consular services

Notarial and documentary services

British Consulate General Cancun do not do any notarial work. All notarial enquires are informed to contact Mexico City Consular section.

See the full list of notarial and documentary services we provide in Mexico.

Consular fees

We charge fees for some of our services. See the full list of consular fees in Mexico.

We also provide services in Mexico City.

Contact us

British Consulate General Cancun

Torre Europea
Office 202
Blvd. Kukulcan KM 12.5
Cancun Hotel Zone

77500 Cancun

Open to the public from 8:00am –1:00 pm

Access and opening times

Corporate information