You must co-operate if you’re stopped and asked about your baggage.
If your baggage is checked
Your baggage is usually checked in front of you.
Customs officers keep a record of:
- all baggage they open and check
- any damage to your baggage or belongings during a check
If your things are damaged
You may be offered compensation if your baggage or belongings are damaged during a customs check.
Making a complaint
- ask for the duty manager if you want to complain about a customs check while you’re at the border
- send your complaint to Border Force if you want to complain later