Guidance

Start a public service mutual: training and support

How to get training and support through the Mutuals Support Programme.

If you want to start a public service mutual, the process to do so is known as ‘spinning out’ of the public sector.

Support is available through the Mutuals Support Programme.

To join the Mutuals Support Programme, you need to apply to the Mutuals Information Service by completing a questionnaire. Check the Eligibility criteria (PDF, 309KB, 3 pages) before you apply.

Pre-spin out support: Mutuals Success programme

This course is for public service professionals who are in the initial stages of thinking about starting a public service mutual (PSM). Mutuals Success is a 4-day training programme that helps future potential leaders of the public service mutual to explore what the mutualisation would mean for their service. It does this through:

  • providing an overview of the process and technical challenges to spinning out
  • developing commercial expertise (including writing business plans)
  • giveing participants the confidence to engage their parent body and staff throughout the mutual journey

Delivering mutual success: programme overview

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Spin-out support

Spin-out support provides professional advice for potential Public Service Mutuals (PSMs). The support is bought and contracted by the Cabinet Office and is tailored to meet your requirements as an organisation, enabling the transition of a council-run service(s) into a new and independent employee-led mutual.

Spin-out support typically contracts with consultants and/or lawyers to provide advice areas such as:

  • business planning and financial modelling
  • transition planning and support
  • VAT and tax
  • legal matters
  • business case development
  • marketing and branding

Post spin-out support: Going for Growth programme

This course is aimed at staff of newly formed Public Service Mutuals, to enable them to operate commercially and support their business to grow, win new contracts and invest in new opportunities.

The programme is delivered over 6 day-long modules, and typically covers the following topics:

  • Business strategy
  • Commercial awareness
  • Financial management and investment
  • Corporate governance and ethics
  • Managing operations
  • Business law

Going for Growth programme

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If you use assistive technology and need a version of this document in a more accessible format, please email publiccorrespondence@cabinetoffice.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

On-going support: Mutual Ambassadors

Mutual Ambassadors can provide advice to help you overcome barriers to spinning out, whatever stage of the mutual journey you’re at.

Mutual Ambassadors have a diverse range of skills and experience. Some are in the late stages of setting up a mutual or already running one, while others work for organisations assisting those who wish to mutualise.

They work on a voluntary and pro-bono basis and their role involves:

  • spending short periods of time with fledgling and developed mutuals to propose recommendations and ideas to help them work through problems
  • deploying commercial skills to play a ‘critical friend’ role for those setting up or growing public service mutuals
  • encouraging and supporting entrepreneurial thinking, offering feedback on business plans, support in articulating the company vision and in how to ‘sell’ their business

To get support from a mutuals ambassador email the Mutuals Information Service.