Energy companies have started installing smart meters in homes in England, Scotland and Wales - most homes should have one by 2020.

How it works

A smart meter sends an electronic meter reading to your energy supplier. This means that:

  • a manual meter reading doesn’t need to be taken
  • it’s easier to switch energy suppliers
  • you won’t get estimated bills
  • you can pay online or by phone

You’ll also get a digital display in your home. This shows how much energy you use and what it costs.

Costs and billing

You don’t have to pay for your smart meter or digital display up front - the cost is included in your energy bill.

A smart meter doesn’t change how you pay your energy bill, eg monthly or pre-paid.

More information

Read about how smart meters work, or contact your energy supplier or the Energy Saving Advice Service.

Energy Saving Advice Service
0300 123 1234
Monday to Friday, 9am to 8pm
Saturday, 10am to 2pm
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