Simple Payment for benefits, pensions and child maintenance

Simple Payment is a way for people who don’t have an account to collect benefit, pension or child maintenance payments. They’re only available in very limited circumstances.

Simple Payment is closing on 29 March 2018. If you use Simple Payment, you’ll get a letter before then telling you the new way to collect your money.

How to get your money

Take your Simple Payment card to a PayPoint outlet displaying the Simple Payment sign - you can collect your payment there.

You can find PayPoint outlets in your local newsagents, convenience store or supermarket - find a Simple Payment point near you.

To collect a payment, show your card and confirm your memorable date. You’ll need to show some original documents as proof of your identity - copies are not acceptable.

For example you could use a:

  • valid UK photo or paper driving licence
  • current passport
  • current gas, electricity, water or landline phone bill (less than 3 months old)
  • council tax bill
  • tenancy agreement

If you don’t have a Simple Payment card

You’ll need to get a unique payment reference number for each payment. When you open your account, you’ll be given your first payment reference number. Take this to a Simple Payment outlet.

For future payments, call 0845 600 0046 on the date your payment’s due to get a new payment reference number. Find out about call charges.

Getting someone else to collect your money

If you want someone else to collect your money and the same person always collects payments for you, they can use either:

  • their own Simple Payment card
  • a unique payment reference number (by calling 0845 600 0046 on the date your payment’s due)

To collect your money they’ll also need to:

  • confirm their memorable date
  • show their own proof of identity

If different people collect payments for you, you’ll have to give them your:

  • Simple Payment card or unique payment reference number
  • memorable date

They’ll also have to show your proof of identity and their own.

If you lose your Simple Payment card

Call 0800 032 5872 if this happens. Lines are open 24 hours a day. Find out about call charges.

Your card will be blocked and you’ll be sent a new one. You won’t miss out on any of your payments.

Depending on your circumstances, you might also be able to get immediate access to your payment if you need to.

Help and advice

Contact the Simple Payment helpline for more help and advice.

Simple Payment helpline
Telephone: 0845 600 0046
Textphone: 0800 032 5864
Find out about call charges