User research
Understand user needs: plan research, prepare for sessions, share and analyse findings.
Understanding user research
Introduction, user needs, users who need help online.
- User research for government services: an introduction
- Learning about users and their needs
- Understanding users who do not use digital services
User research in the different design phases
Discovery, alpha, beta, live.
Preparing for user research
Planning, participants, locations, recruitment.
- Plan user research for your service
- Plan a round of user research
- Choose a location for user research
- Finding participants for user research
- Write a recruitment brief
- Getting informed consent for user research
- Running research sessions with disabled people
- Managing user research data and participant privacy
- Researching emotionally sensitive subjects
- Doing user research during coronavirus (COVID-19): choosing face to face or remote research
- Researching contentious subjects or during pre-election periods
User research methods
Common methods and techniques.
- Capturing research questions
- Contextual research and observation
- Researching user experiences
- Creating an experience map
- Researching in small group workshops
- Using in-depth interviews
- Using moderated usability testing
- Taking notes and recording user research sessions
- Doing pop-up research
- Doing user research remotely by phone or video call
Analysing and sharing findings
Doing analysis, sharing what you've learned.