User research community
The user research community exists to:
- develop user research knowledge and skills across government
- discuss and challenge the way government carries out user research to improve services and content
- bring together people with an interest in improving user research practices across government
Who the community is for
You might be interested in this community if you:
- are involved in user research
- want to learn about users of government services
You don’t have to be in a user research role.
Use these online spaces to discuss user research issues:
- User research for government services - the main cross-government forum for issues related to user research (request access using your government email address)
- UK Government Digital #user-research Slack channel - a place to chat and share real-time news about user research issues (create a Slack account using your government email address)
If you can’t access these, please email email@example.com for help.
Training and events
The community runs regular training sessions and events for colleagues across government, including:
- cross-government user research meetups - informal show and tell events that take place every other month
- introduction and basic training - monthly training events for people in service teams who are new to user research or new to user research in government
As a civil servant, you can also book a place on user research fundamentals training through Civil Service Learning. This will give 5 days of practical user research experience.
Use these resources to learn more about user research in government:
- user research blog - user research stories and case studies from across government
- Inside GOV.UK blog - stories about how data and user research have helped improve GOV.UK
Use these for hiring user researchers:
- DDaT profession user researcher role, level and capability definitions
- job description for a user researcher
User research in the Service Manual
The Service Manual guides to user research show what we currently believe to be best practice for government services. They cover:
- understanding user research
- user research in the different design phases
- preparing for user research
- user research methods
- analysing and sharing findings
Help us keep the Service Manual up to date by:
- contributing to discussions in our user research guidance group
- telling us if something is wrong or out of date using the feedback link at the top of each guide
Find out about the user-centred design community
The user research community is part of the wider user-centred design community. Find out more about the user-centred design community, training and cross-government events.
- Last update:
Added guides for research in discovery, alpha, beta and live.
Added guides to getting users' consent for research, sharing findings and analysing research sessions.
Guidance first published