Beta This is new guidance. Complete our quick 5-question survey to help us improve it.
User research community
The user research community exists to:
- develop user research knowledge and skills across government
- discuss and challenge the way government carries out user research to improve services and content
- bring together people with an interest in improving user research practices across government
Who the community is for
You might be interested in this community if you:
- are involved in user research
- want to learn about users of government services
You don’t have to be in a user research role.
Use these online spaces to discuss user research issues:
- User research for government services - the main cross-government forum for issues related to user research (request access using your government email address)
- UK Government Digital #user-research Slack channel - a place to chat and share real-time news about user research issues (create a Slack account using your government email address)
If you can’t access these, please email email@example.com for help.
Training and events
The community runs regular training sessions and events for colleagues across government, including:
- cross-government user research meetups - informal show and tell events that take place every other month
- introduction and basic training - monthly training events for people in service teams who are new to user research or new to user research in government
As a civil servant, you can also book a place on user research fundamentals training through Civil Service Learning. This will give 5 days of practical user research experience.
Use these resources to learn more about user research in government:
- user research blog - user research stories and case studies from across government
- Inside GOV.UK blog - stories about how data and user research have helped improve GOV.UK
User research in the Service Manual
The Service Manual guides to user research show what we currently believe to be best practice for government services. They cover:
- understanding user research
- user research in the different design phases
- preparing for user research
- user research methods
- analysing and sharing findings
Help us keep the Service Manual up to date by:
- contributing to discussions in our user research guidance group
- telling us if something is wrong or out of date using the feedback link at the top of each guide
Find out about the user-centred design community
The user research community is part of the wider user-centred design community. Find out more about the user-centred design community, training and cross-government events.
- Last update:
Added guides for research in discovery, alpha, beta and live.
Added guides to getting users' consent for research, sharing findings and analysing research sessions.
Guidance first published