Beta This is new guidance. Complete our quick 5-question survey to help us improve it.
User research community
The user research community exists to:
- develop user research knowledge and skills across government
- discuss and challenge the way government carries out user research to improve services and content
- bring together people with an interest in improving user research practices across government
Who the community is for
You might be interested in this community if you:
- are involved in user research
- want to learn about users of government services
You don’t have to be in a user research role.
Use these online spaces to discuss user research issues:
- User research for government services - the main cross-government forum for issues related to user research (request access using your government email address)
- UK Government Digital #user-research Slack channel - a place to chat and share real-time news about user research issues (create a Slack account using your government email address)
If you can’t access these, please email email@example.com for help.
Training and events
The community runs regular training sessions and events for colleagues across government, including:
- cross-government user research meetups - informal show and tell events that take place every other month
- introduction and basic training - monthly training events for people in service teams who are new to user research or new to user research in government
As a civil servant, you can also book a place on user research fundamentals training through Civil Service Learning. This will give 5 days of practical user research experience.
Use these resources to learn more about user research in government:
- user research blog - user research stories and case studies from across government
- Inside GOV.UK blog - stories about how data and user research have helped improve GOV.UK
User research in the Service Manual
These guides show what we currently believe to be best practice in user research for government services:
- How user research improves service design
- Start by learning user needs
- Understanding users who don’t use digital services
- User research in discovery
- User research in alpha
- User research in beta
- User research in live
- Plan user research for your service
- Plan a round of user research
- Choose a location for your user research
- Find user research participants
- Write a recruitment brief
- Getting users’ consent for research
- Analyse a research session
- Sharing user research findings
Help us keep the Service Manual up to date by:
- contributing to community discussions
- telling us if something is wrong or out of date using the feedback link at the top of each guide
- Last update:
Added guides for research in discovery, alpha, beta and live.
Added guides to getting users' consent for research, sharing findings and analysing research sessions.
Guidance first published