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  1. Service manual
  2. Communities
  3. User research community

The user research community exists to:

  • develop user research knowledge and skills across government
  • discuss and challenge the way government carries out user research to improve services and content
  • bring together people with an interest in improving user research practices across government

Who the community is for

You might be interested in this community if you:

  • are involved in user research
  • want to learn about users of government services

You don’t have to be in a user research role.

Get involved


Use these online spaces to discuss user research issues:

If you can’t access these, please email for help.

Training and events

The community runs regular training sessions and events for colleagues across government, including:

As a civil servant, you can also book a place on user research fundamentals training through Civil Service Learning. This will give 5 days of practical user research experience.

Community resources

Use these resources to learn more about user research in government:

User research in the Service Manual

These guides show what we currently believe to be best practice in user research for government services:

Help us keep the Service Manual up to date by:

  • contributing to community discussions
  • telling us if something is wrong or out of date using the feedback link at the top of each guide
Last update:

Added guides for research in discovery, alpha, beta and live.

  1. Added guides to getting users' consent for research, sharing findings and analysing research sessions.

  2. Guidance first published