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  3. User-centred design: training and events


User-centred design: training and events

Training and events for practitioners and people interested in design, accessibility and user research.


Training is free of charge unless it says otherwise.

To keep informed about upcoming training, you can:

Courses in general user-centred design practice

Being a designer in government: an introduction

For designers who have started working in government in the last 3 months. You’ll be welcomed to the cross-government design community and learn about the things that make design in government different. One day course.

Upcoming dates: none at the moment.

Accessibility: an introduction

Aimed at anyone working on public sector digital services or digital information who wants a high level overview of what accessibility is, why it matters and how to make services accessible. Half day session.

Upcoming dates: 17 March 2020 in London.

Open for registration from week commencing 17th February.

GOV.UK Prototype Kit: getting started

Open to anyone working in government who would like to learn how to build working HTML prototypes with the GOV.UK Prototype Kit. One day course. No coding experience needed.

Upcoming dates: 20 February 2020 in Manchester.

You can also take the online tutorial.

Power and privilege in design: masterclass

For designers working in government. Explores how power and privilege impact users and how we can adapt design practice to do better. One day course.

Upcoming dates: 11 February 2020 in London.

Attendance is by invitation only, but you can register your interest in attending this course in the future.

Cross government peer critique day

For people working on interaction, graphic and content design work in government who want to get feedback on their work in a friendly environment.

Upcoming dates: 19 February 2020 in Manchester.

Courses in service design

Service design: an introduction

Understand what service design is, the role of a service designer on a product team and how it can make government services better. Not for people who are already service designers. One day course.

Upcoming dates: 21 February 2020 in Manchester.

Service design in practice

For people who have already attended the one day ‘Service design: an introduction’ course. Take a deeper dive and learn more about how to apply service design tools and techniques in your work. Two day course.

Upcoming dates: none at the moment.

Service mapping: masterclass

For people who have already attended the 1 day ‘Service design: an introduction’ course and would like to learn more about service mapping techniques. One day course.

Upcoming dates: none at the moment.

Telling the story of your service in a blog post: workshop

For people who are thinking about or starting to write a blog post. You will learn how blogging helps government and come away with the confidence to write a clearly structured blog post. Two hour session.

Upcoming dates: none at the moment.

Courses in user research

User research in government: a basic introduction

Practical, introductory level course is for user researchers who are new to working in government, or civil servants transitioning into a researcher role. You’ll be introduced to a range of topics and skills that are essential to being a research practitioner in a government context. Two day course.

Upcoming dates: 21 and 22nd April 2020 in London (provisional).

Should be open for registration from week commencing 30 March.

User research ethics: a masterclass

Advance your understanding of how to obtain valid, informed consent from research participants and other important ethical issues.

Aimed at established user researchers - especially those conducting research on sensitive topics or with potentially vulnerable users. Will also be useful for people establishing ethical guidelines or governance processes for research. Half day session.

Upcoming dates: none at the moment.

Introduction to survey design: a masterclass

Particularly suited to user researchers who are not very experienced in designing surveys. Determine if and when a survey is the right approach and get to grips with some survey design best practice. Full day session.

Upcoming dates: 12 February 2020 in London.

Fully booked, but you can sign up to the waiting list.

Cross-government meetups

Cross-government meetups run every 6 weeks or so and where possible alternate between London and other cities like Leeds, Edinburgh and Bristol.

Upcoming dates: design meetup, 10 March 2020 in London - design and operations.

Booking your place

Places are limited, so only book a ticket if you can join for the whole of the training session or event.

If it’s sold out, you can add yourself to the waiting list. The next time we run the course we offer places to people on the waiting list first.

If you’ve booked and can no longer attend, cancel your ticket through Eventbrite, so we can offer your ticket to those on the waiting list.

We do our best to help everyone, but sometimes we may need to prioritise places. For example we might need to give priority to people who are definitely part of the intended audience, or people who don’t have similar training already available within their department.

Convince your boss

Here’s an sample letter to help you get approval to attend a training course or an event.

Tell your boss to contact if they have any questions.

Get involved with the user-centred design communities

You can find out more about the:

Last update:

Guidance first published