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GOV.UK Service Manual

beta Contact the Service Manual team if you have feedback, questions or suggestions.

  1. Service manual

Design

Naming, structuring and scoping your service, prototyping, using design patterns and design training.

Designing the right service

Introduction, scoping, naming and prototyping.

  • Designing good government services: an introduction
  • Understanding and meeting policy intent
  • Designing with data: an introduction
  • Create a list of services
  • Map and understand a user's whole problem
  • Working across organisational boundaries with service communities
  • Getting the scope of your transaction right
  • Naming your service
  • Designing how GOV.UK content and transactions work together
  • Structuring forms
  • Collecting personal information from users
  • Checking users’ identities
  • Services for government users

Building your service so it's simple to use

Prototyping, patterns and content.

  • Using, adapting and creating patterns
  • Making prototypes
  • Making your service more inclusive
  • Writing for user interfaces
  • Designing good questions
  • Making your service look like GOV.UK
  • Planning and writing text messages and emails
  • Writing effective letters

Training and events

Training and events for practitioners and people interested in design, accessibility and user research

  • User-centred design: training and events

Join the community

Find out what the cross-government community does and how to get involved.

  • Design community
  • Policy design community

Get notifications

  • Get emails when any guidance within this topic is updated

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