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Design

Naming, structuring and scoping your service, prototyping, using design patterns.

Designing the right service

Introduction, scoping, naming and prototyping.

• Designing good government services: an introduction
• Create a list of services
• Map and understand a user's whole problem
• Working across organisational boundaries with service communities
• Getting the scope of your transaction right
• Naming your service
• Designing how GOV.UK content and transactions work together
• Structuring forms
• Collecting personal information from users
• Services for government users

Building your service so it's simple to use

Prototyping, patterns and content.

• Using, adapting and creating patterns
• Making prototypes
• Making your service more inclusive
• Writing for user interfaces
• Designing good questions
• Making your service look like GOV.UK
• Planning and writing text messages and emails
• Writing effective letters