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User research

Understand user needs: plan research, prepare for sessions, share and analyse findings.

Understanding user research

Introduction, user needs, users who need help online.

• User research for government services: an introduction
• Learning about users and their needs
• Understanding users who don't use digital services

User research in the different design phases

Discovery, alpha, beta, live.

• User research in discovery
• User research in alpha
• User research in beta
• User research in live

Preparing for user research

Planning, participants, locations, recruitment.

• Plan user research for your service
• Plan a round of user research
• Choose a location for user research
• Find user research participants
• Write a recruitment brief
• Getting users' consent for research

User research methods

Common methods and techniques.

• Capturing research questions
• Using moderated usability testing
• Using in-depth interviews
• Doing pop-up research
• Researching user experiences
• Creating an experience map

Analysing and sharing findings

Doing analysis, sharing what you've learned.

• Analyse a research session
• Sharing user research findings