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Information on your rights, what to do if things go wrong, and how to tell the Competition and Markets Authority (CMA) about consumer problems.
Consumer protection and rights for goods and services - returning faulty goods, consumer credit, credit and store cards, refunds.
Get advice on consumer issues, your energy supply and postal service - numbers, enquiry forms, how to complain.
A grant-making programme to support the development of industry-led assurance schemes for consumer IoT security, including details of the successful bids.
How to report products that are unsafe and may have caused injury or damage.
Resources for local regulators.
A speech by Sarah Cardell, the CMA’s Chief Executive, delivered at the Chatham House Competition Policy Conference 2025 to launch the CMA’s 2026 to 2029 strategy.
The Office of Fair Trading ( OFT ) was responsible for protecting consumer interests throughout the UK. Its responsibilities have been passed to a number of different organisations. View the closed OFT site in the UK Government Web Archive ....
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