Search all content on GOV.UK

Consumer protection and rights for goods and services - returning faulty goods, consumer credit, credit and store cards, refunds.

Information on your rights, what to do if things go wrong, and how to tell the Competition and Markets Authority (CMA) about consumer problems.

• Updated: 10 June 2025

How to request a Disclosure and Barring Service (DBS) check for a potential employee: types of DBS check, how to request a check, how much it costs, how long it takes.

• Checks you can make on someone's record

  Employers can check the criminal record of someone applying for a role.…

• Get a basic DBS check for an employee

  You can request a Disclosure and Barring Service (DBS) check on behalf of…

• Get a standard or enhanced DBS check for an employee

  How you request a standard or enhanced check depends on how many checks…

Get advice on consumer issues, your energy supply and postal service - numbers, enquiry forms, how to complain.

General information on consumer law, and find guidance for your sector.

• Updated: 3 September 2025

Things to consider when buying or using cosmetics.

• Updated: 10 July 2025

When you do and do not have to offer a refund, repair or replacement, unconditional refunds for online purchases, and penalties for deceiving customers

Find out what support is available to help with the cost of living: income and disability benefits, bills and allowances, childcare, housing and travel.

These reports set out the Regulator of Social Housing’s approach to consumer regulation.

• Updated: 17 July 2024

What your business needs to do to comply with the law when selling or marketing goods and services.

• Updated: 1 August 2025