Guidance for independent energy suppliers, key documents and events that impact on independent suppliers. Contact details for relevant policy leads.
This page has been developed to ensure independent suppliers can be updated on and provide input to policy initiatives at crucial points in the policy development process. It includes links to key documents and events that impact on independent suppliers and contact details for relevant policy leads.
Roles of BEIS and OfGEM
The following sets out the roles of Department for Business, Energy and Industrial Strategy (BEIS) and Ofgem in relation to setting and implementing energy policy.
|sets strategic energy framework and policy||economic regulator of gas and electricity markets in Great Britain|
|develops legislation to deliver policy aims||protects the interests of consumers|
|develops legislation to set objectives and duties of the regulator||powers to take action under competition law|
|appoints members of the regulator||influences European energy policy for the benefit of GB consumers|
|decides upon licence exemptions||administers gas and electricity licences to energy businesses|
|manages industry codes which contain the detailed rules governing market operation|
For more information on engaging with Ofgem please see their webpage for independent suppliers
Other regulatory bodies
Competition and Markets Authority (CMA) - powers to take action under competition law.
Financial Conduct Authority (FCA) - powers to investigate aspects of the energy market.
Supporting energy domestic and micro business consumers
Domestic and non domestic suppliers must establish relationships with the following organisations:
Citizens Advice Service
The Citizens Advice Service is the statutory watchdog for energy domestic and micro business energy consumers. It operates:
The Extra Help Unit, which exists to assist vulnerable consumers with energy and postal complaints and has duties under the CEAR Act to investigate complaints where the customer is disconnected or threatened with disconnection. It also has powers to request information from energy suppliers to investigate complex complaints. Contact them at email@example.com or 0800 458 2245
The Data Unit, which is responsible for publishing the Supplier Performance League Table. Suppliers are required to provide direct complaint returns and details of new tariffs. The Unit can also provide suppliers with weekly or monthly reports on contacts made to the Consumer Service or Extra Help Unit. Contact them at firstname.lastname@example.org
Ombudsman Services Energy
Ombudsman Services Energy is the independent ombudsman scheme for domestic and micro business consumers. All active suppliers of domestic and micro business consumers must be a member of the scheme. OSE can deal with complaints that are over 8 weeks old or where the consumer has a deadlock letter.
Contact them at email@example.com or 01925 430 870
BEIS/Ofgem independent suppliers forum
BEIS and Ofgem host regular forums for independent suppliers to provide updates on key policy and regulatory issues. The forums also provide an opportunity for independent suppliers to raise concerns and issues with BEIS and Ofgem.
The following table summarises key documents affecting independent energy suppliers, which have recently been published by BEIS. These include consultations for your attention to respond to, as well as policy papers and guidance on particular issues. Direct links to each publication are provided, explanations of why they are relevant, and any deadlines.
|Topic||Document Type||Why is it relevant?||Date|
|Upgrading our energy system: smart systems and flexibility plan||Policy paper||Know the next steps: We asked for views on what changes the government and Ofgem should make through our Call for Evidence last year. This Plan shows how government and Ofgem are taking action alongside industry to deliver a smarter, more flexible energy system by removing barriers to smart technologies, including storage; enabling smart homes and businesses; and making markets work for flexibility||Published 24 July 2017|
We have highlighted key policy areas that have an implication for independent energy suppliers, which you need to be aware of. For each policy area, a link is provided to more detailed information.
Electricity Market Reform (EMR)
EMR aims to stimulate the UK economy, introducing two key mechanisms to provide incentives for the investment required in our energy infrastructure – Contracts for Difference, and the Capacity Market.
Energy suppliers are required to install smart meters – the new generation of gas and electricity meters – in all homes and small businesses by 2020. The main installation stage is due to start in late 2015.
Energy Company Obligation (ECO)
ECO is an energy efficiency programme introduced in early 2013 which runs until March 2017. Under the rules of ECO, energy suppliers that have more than 250,000 domestic customers, and provide more than 400 gigawatt hours of electricity or more than 2,000 gigawatt hours of gas to these customers, are obliged to help improve the energy efficiency of their domestic customers’ buildings, with a particular focus on vulnerable consumers and hard to treat homes.
Renewable Obligation (RO)
The RO places an obligation on UK electricity suppliers to source an increasing proportion of their electricity supplied from renewable sources. Suppliers must use RO certificates (ROCs), traded with accredited renewable generators, to demonstrate they have met their obligation.
Feed-in Tariffs (FITs)
FITs were introduced in April 2010 to encourage deployment of small scale low carbon electricity generation. An electricity supplier who is a FIT licensee is responsible for providing FIT services to consumers, including making FIT payments.
Electricity suppliers with more than 250,000 domestic customers on 31 December the year preceding the FIT year are obligated to be a Mandatory FIT licensee. Those suppliers with fewer customers can opt to be a Voluntary FIT licensee.
All licensed electricity suppliers (regardless of FIT participation status) are required to make payments to the Levelisation Fund, based on their market share and any FIT payments made.
Ofgem administers the FITS scheme and the following link gives information to both consumers and to suppliers about the scheme.
Warm Homes Discount (WHD)
A 4 year programme introduced in April 2011, administered by energy suppliers to provide rebates on electricity bills of households that need it most. An electricity supplier is currently obligated to be part of the WHD scheme if it had over 250,000 domestic customers on 31 December preceding that scheme year.
The midata project works with businesses to give consumers better access to the electronic personal data that companies hold about them. It also aims to give consumers greater control of their data. To begin with, Government has been seeking voluntary involvement from 3 major sectors – energy companies being one of these.