Product safety: support for local authorities

Resources for local regulators.

If you are responsible for consumer product safety, you need to share information about product risks with the Office for Product Safety and Standards. Resources available to you include operational support and advice and training opportunities.

Reporting and responding to risks

You must contact us every time you find out that a consumer product on the market is unsafe.


As the UK national contact point for the EU RAPEX IT system, we must alert the European Commission to products found in the UK that are considered to pose a serious risk to consumers. In this case we can help you complete the necessary form.

Product safety: RAPEX forms and guidance

If you find a RAPEX notified product on the UK market, or have information about it that will be useful for market surveillance and enforcement, you should contact our RAPEX Unit.


Our Incident Management Plan sets out the procedure we follow when managing consumer product safety incidents, in conjunction with local authorities, business and government. It covers:

  • incident notification, definition and classification
  • procedures for routine and non-routine incidents
  • our engagement strategy
  • command and control arrangements

Product safety: incident management plan

Operational support and advice

The Office for Product Safety and Standards provides advice and support to help local authorities regulate consumer product safety. This can involve policy, intelligence, risk assessment, investigation, product testing, technical documentation assessment, and consumer engagement.

To make an enquiry please email:

Product safety: list of regulations

Product safety for businesses: A to Z of industry guidance

Primary Authority

As a supporting regulator, we help primary authorities to produce advice for their partner businesses and co-ordinators relating to consumer product safety, or to develop and manage relevant inspection plans.

To request this support, please complete and return: Primary Authority support request template and service standards

Training opportunities

Courses for local authority practitioners are designed to equip them with the knowledge and skills needed to work effectively with businesses and build consumer confidence in today’s challenging and evolving market place.

Details and registration: Product safety training courses – CTSI website

Published 17 April 2019