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Guidance

OPSS Incident Management Plan

The procedures we follow to identify, assess, and manage incidents, emergencies and disruptive events across our regulatory responsibilities.

Updates to this page

From:
Office for Product Safety and Standards
Published:
10 August 2018
Last updated:
15 August 2024
Show all updates

  1. Plan updated to include additions to the escalation procedures and command and control arrangements. Changes reflect Departmental changes.

  2. Plan rewritten to accommodate scope expanding from consumer product safety only to how OPSS will identify, assess and manage incidents across all of its regulatory responsibilities.

  3. Updated to reflect amendments to the regulations at the end of the transition period.

  4. Plan updated to reflect lessons from previous incidents and incorporate changes to the notification of cases.

  5. First published.

Documents

OPSS Incident Management Plan

HTML

OPSS Incident Management Plan – PDF Version

PDF, 1.08 MB, 27 pages

Details

This plan sets out OPSS’ framework for recognising and responding to incidents in conjunction with policy owners, agencies, local authorities, other market surveillance authorities, border control and ports authorities, stakeholders, and industry.

This plan is relevant to regulators and businesses. It covers:

  • incident identification, definition and classification
  • procedures for escalation, declaration and management of incidents
  • command and control arrangements and roles and responsibilities
  • our engagement strategy
  • incident review and readiness

It also includes an incident management escalation chart, incident governance structure and links to other sources of information for regulators and businesses.

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