We use some essential cookies to make this website work.
We’d like to set additional cookies to understand how you use GOV.UK, remember your settings and improve government services.
We also use cookies set by other sites to help us deliver content from their services.
You have accepted additional cookies. You can change your cookie settings at any time.
You have rejected additional cookies. You can change your cookie settings at any time.
Departments, agencies and public bodies
News stories, speeches, letters and notices
Detailed guidance, regulations and rules
Reports, analysis and official statistics
Consultations and strategy
Data, Freedom of Information releases and corporate reports
OPSS is leading a fresh campaign to raise awareness of unsafe products sold online, with resources for local authorities, community groups and the public.
Find a BFPO number, send mail to and from British forces personnel and their families
You can use the British Forces Post Office (BFPO) to send a letter or…
You can only use the enduring families free mail service to send things to…
You must: use a printed address label or write the address clearly in…
You must fill in a customs form when you send a parcel abroad. You can…
The cost of using British Forces Post Office (BFPO) depends on the size…
Not all UK online retailers are able to send things to a BFPO address.…
You cannot send some items in BFPO mail. If you send banned items your…
You can send letters (also known as ‘blueys’) and parcels for free to…
You may be able to claim compensation if your post: does not arrive within…
The Groceries Code Adjudicator is responsible for regulating the relationships between the UK’s largest grocery retailers and their direct suppliers by encouraging, monitoring and enforcing compliance with the Groceries Supply Code of Practice. GCA works with the Department for Business...
VAT and other taxes on shopping and services, including tax-free shopping, energy-saving equipment and mobility aids.
Tell the GCA about your experiences supplying the 14 designated retailers by 22 February.
Poster to help independent retailers understand what they need to do to comply with consumer law.
Restrictions during lockdowns impacted where we could spend our money, pushing up the proportion of online retail sales to an all-time high. This article analyses RSI, CHAPS, and Revolut data to explore what people were spending their money on from...
How online marketplaces will deal with VAT for goods from overseas that are sold to customers in the UK.
How internet scams work and what to be aware of - misleading websites, report website fraud, suspicious communication and phishing, HMRC scams, immigration scams.
Find out about the Competition and Market Authority (CMA)'s work to tackle potentially harmful online selling practices.
Don’t include personal or financial information like your National Insurance number or credit card details.
To help us improve GOV.UK, we’d like to know more about your visit today. Please fill in this survey (opens in a new tab and requires JavaScript).