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Departments, agencies and public bodies
News stories, speeches, letters and notices
Detailed guidance, regulations and rules
Reports, analysis and official statistics
Consultations and strategy
Data, Freedom of Information releases and corporate reports
Invoicing and taking payment from customers, what invoices must include, VAT invoices, sole trader invoices, limited company invoices, payment options, charging for late payment, chargebacks
If you sell a customer a product or a service, you need to give them an…
Your invoice must include: a unique identification number your company…
Your right to be paid You can set your own payment terms, such as…
Steps to help grow your business - finding finance, mentors, increasing sales and developing products and services
Once your business is established and you’re making a profit on the…
Growing your business, whether through increased sales or improved…
How you go about increasing sales depends on your circumstances and how…
One way of finding new customers for your products and services is by…
If you’re looking to grow your business by improving your products and…
If you’re planning to develop new products and services, you should test…
As your business expands, you’ll need more capacity to produce or provide…
Business mentors can help you develop your ideas for growth by sharing…
Information about how we manage unacceptable customer behaviour consistently and fairly.
Surveys HMRC carries out with 5 core customer groups
Rules on consumer and business sales contracts under the Unfair Contract Terms Act and Unfair Terms in Consumer Contracts Regulations.
Measuring Council Tax and non-domestic rating customer perceptions.
How the Competition and Markets Authority (CMA) is helping businesses to comply with the law, and using its new powers to tackle poor online pricing practices.
This page brings together departmental annual status reports on customer service telephone lines.
Tells HM Passport Office staff how to interpret the term ‘the customer’ when reading internal guidance on processing passport applications and our goods and services.
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