Research and analysis

Customer tracking survey 2015/16 findings

Measuring Council Tax and non-domestic rating customer perceptions.

Documents

Customer tracking survey 2015-16 Council Tax (CT) annual report

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Customer tracking survey 2015-16 non domestic rates (NDR) annual report

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Customer tracking survey 2015-16 technical report

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Details

These research reports detail the results of the Valuation Office Agency’s customer tracking survey 2015-16, looking at the views, experiences and satisfaction of customers whose rateable value / Council Tax appeals concluded between January and December 2015.

Published 27 June 2017