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Below are the links to the HMRC Customer Experience surveys
Rules on consumer and business sales contracts under the Unfair Contract Terms Act and Unfair Terms in Consumer Contracts Regulations
Your standard sales contracts must be ‘fair’ or you won’t be able to…
You can’t enforce unfair terms in a consumer contract, or unfair consumer…
Your standard contract would be unfair if you try to not take…
Your customers have implied rights when buying your goods or services.…
Information about how we manage unacceptable customer behaviour consistently and fairly.
How to make sure your business’ terms and conditions are fair, and avoid unfair contract terms
The Insolvency Service's commitment to our customers.
Find out how to determine the place of supply of your services and how to deal with supplies of services which you receive from outside the UK.
Guide for suppliers on a Crown Commercial Service (CCS) commercial agreement, who supply common goods and services to the public sector.
Invoicing and taking payment from customers, what invoices must include, VAT invoices, sole trader invoices, limited company invoices, payment options, charging for late payment, chargebacks
How to account for VAT if you make supplies to your customers, and you pay certain costs that you pass on when you invoice them.
Customer service standards for visa applications and settlement if you're applying from inside or outside the UK.
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