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An executive summary of the quantitative findings from the Insolvency Service’s annual customer service survey.
Tells HM Passport Office staff how to interpret the term ‘the customer’ when reading internal guidance on processing passport applications and our goods and services.
An executive summary of the quantitative findings from the Insolvency Service’s annual Customer Satisfaction survey.
Information about how we manage unacceptable customer behaviour consistently and fairly.
The Insolvency Service's commitment to our customers.
How to make sure your business’ terms and conditions are fair, and avoid unfair contract terms
Rules on consumer and business sales contracts under the Unfair Contract Terms Act and Unfair Terms in Consumer Contracts Regulations
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