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Reports, analysis and official statistics
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Data, Freedom of Information releases and corporate reports
Invoicing and taking payment from customers, what invoices must include, VAT invoices, sole trader invoices, limited company invoices, payment options, charging for late payment, chargebacks
If you sell a customer a product or a service, you need to give them an…
Your invoice must include: a unique identification number your company…
Your right to be paid You can set your own payment terms, such as…
Surveys HMRC carries out with 5 core customer groups
Information about how we manage unacceptable customer behaviour consistently and fairly.
Rules on consumer and business sales contracts under the Unfair Contract Terms Act and Unfair Terms in Consumer Contracts Regulations.
Tells HM Passport Office staff how to interpret the term ‘the customer’ when reading internal guidance on processing passport applications and our goods and services.
This page brings together departmental annual status reports on customer service telephone lines.
The Disclosure and Barring Service (DBS) has launched a new Customer Satisfaction Survey, to collect feedback from Disclosure and Customer Service customers.
Customer service standards for visa applications and settlement if you're applying from inside or outside the UK.
Find potential overseas buyers for your products and services. Get help selling online overseas. Get help from a trade specialist.
Research into customers' experience of the tax credits helpline using results from the 2009 panel study of tax credits and Child Benefit customers.
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