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Tells HM Passport Office staff how to interpret the term ‘the customer’ when reading internal guidance on processing passport applications and our goods and services.
Tells HM Passport Office staff how to communicate with customers.
Steps to help grow your business - finding finance, mentors, increasing sales and developing products and services
The Insolvency Service's commitment to our customers.
How to account for VAT if you make supplies to your customers, and you pay certain costs that you pass on when you invoice them.
How to make sure your business’ terms and conditions are fair, and avoid unfair contract terms
Invoicing and taking payment from customers, what invoices must include, VAT invoices, sole trader invoices, limited company invoices, payment options, charging for late payment, chargebacks
How to carry out checks on your business and customers, and what records you must keep to prevent money laundering.
Customer service standards for visa applications and settlement if you're applying from inside or outside the UK.
How sellers deal with VAT for goods from overseas that they sell direct to customers in the UK.
How to find export opportunities and overseas customers for your business on great.gov.uk: get help selling online overseas, get help from a trade specialist.
Summary of the feedback received from users of the road traffic statistics.
What our customers can expect from us and what we need our customers to do.
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