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Research into how people who receive tax credits inform HM Revenue and Customs of their income, work and hours.
Research to see if customers know when to report changes in relationships, specifically regarding new relationships.
Research into European migrant workers understanding and experience of the tax credit system.
Research into the experiences of the Chinese and Indian populations when claiming tax credits.
Research into the Black, Asian and Minority Ethnic communities experiences with HMRC services.
Research on European migrant workers understanding and experience of claiming tax credits.
Research looking into the Children's Centres outreach initiative.
Research into the results of the 2009 Children's Centre survey.
Research looking at customers understanding and experiences of overpayment relating to the tax credits system.
Research into new and updated products within the tax credits claim pack.
Executive summary of analysis into the effectiveness of redesigned tax credits renewals guidance and recommendation for industrialisation.
Research into the move of lone parents' claims from Income Support to Child Tax Credit.
Research on revised Child Benefit claim form and guidance notes.
Research into ideas testing and identifying plans for Small and Medium Enterprises (SMEs) and agents.
Research to assess the reaction of customers to service schemes and discover how they might be improved.
Research into the nature, profile and behaviours of the financial agent community when dealing with HM Revenue and Customs.
Research on how HMRC Processing Customer Relationship Managers can help provide a better service for tax agents.
Research on the quality of service HM Revenue and Customs provides to tax agents.
Research on HMRC's phone line for agents, looking at the performance of the Agent Dedicated Line and ways the service could be improved.
Research to understand employers' opinions of HMRC products and services.
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