Research and analysis

HMRC customer segmentation: small and medium enterprises

Research to look at the services small and medium enterprises need from HMRC.

• From: HM Revenue & Customs
• Published: 7 December 2012

Documents

Customer segmentation: SME usage and attitudes

Ref: HMRC Research Report 205

PDF, 237 KB, 19 pages

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Details

Research report into finding how small and medium enterprises (SMEs) use HM Revenue and Customs’ services, with the possibility of improving those services for the specific needs of SME types.

Published 7 December 2012