Research and analysis

Self Assessment SA316 notice to file: testing

Research on the customer testing of the Self Assessment notice to file (SA316) to help reduce costs for HMRC and improve customer experience.

• From: HM Revenue & Customs
• Published: 16 January 2013

Documents

Self Assessment notice to file (SA316): customer testing

Ref: HMRC Research Report 228

PDF, 168 KB, 10 pages

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Details

This research report contains the findings of a small scale qualitative customer testing into tailoring the SA316 to encourage paper filers to file their Self Assessment tax returns online.

Published 16 January 2013