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Rail passenger experience

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195 results

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195 results that are All research and statistics, sorted by Updated (newest)
  • Passenger rail performance: April to June 2021

    Passenger rail performance in Great Britain with the latest data referring to 1 April to 30 June 2021.

    • Document type: Accredited official statistics
    • Organisation: Office of Rail and Road
    • Updated:
  • Passenger satisfaction with complaints handling: 2020 to 2021

    Annual report showing passengers satisfaction with handling complaints.

    • Document type: Official Statistics
    • Organisation: Office of Rail and Road
    • Updated:
  • Passenger rail service complaints: January to March 2021

    Passenger rail service statistics in Great Britain with the latest data, covering 1 January to 31 March 2021.

    • Document type: Accredited official statistics
    • Organisation: Office of Rail and Road
    • Updated:
  • Delay compensation claims: 10 Jan 2021 to 31 Mar 2021 (Periods 11-13)

    Statistics on rail passengers and their claims for compensation when they are delayed.

    • Document type: Official Statistics
    • Organisation: Office of Rail and Road
    • Updated:
  • Passenger rail usage: January to March 2021

    Statistics on passenger rail usage in Great Britain with the latest data, covering 1 January to 31 March 2021.

    • Document type: Accredited official statistics
    • Organisation: Office of Rail and Road
    • Updated:
  • Passenger views on rail fares and pricing in Great Britain

    Views of rail passengers on rail fares and pricing from research conducted in 2018 and 2019.

    • Document type: Research
    • Organisation: Department for Transport
    • Updated:
  • Passenger trust in rail in Great Britain

    Views of rail passengers on trust in the rail industry from research conducted in 2019.

    • Document type: Research
    • Organisation: Department for Transport
    • Updated:
  • Passenger experience of rail disruption handling in Great Britain

    Views of rail passengers on unplanned rail disruption handling from research conducted in 2019.

    • Document type: Research
    • Part of a collection: Rail statistics
    • Organisation: Department for Transport
    • Updated:
  • Passenger rail performance: January to March 2021

    Statistics on passenger rail performance in Great Britain with the latest data referring to 1 January to 31 March 2021.

    • Document type: Accredited official statistics
    • Organisation: Office of Rail and Road
    • Updated:
  • Passenger rail usage: October to December 2020

    Statistics on passenger rail usage in Great Britain with the latest data, covering 1 October 2020 to 31 December 2020.

    • Document type: Accredited official statistics
    • Organisation: Office of Rail and Road
    • Updated:
  • Confidence using transport during coronavirus (COVID-19)

    Research, conducted in 2020, into public transport, aviation and maritime users’ confidence in returning to transport during the coronavirus pandemic.

    • Document type: Research
    • Part of a collection: Social, behavioural and evaluation research
    • Organisation: Department for Transport
    • Updated:
  • Passenger rail performance: October to December 2020

    Statistics on passenger rail performance in Great Britain with the latest data referring to 1 October to 31 December 2020.

    • Document type: Accredited official statistics
    • Organisation: Office of Rail and Road
    • Updated:
  • Switching to sustainable transport: a rapid evidence assessment

    This review presents evidence from interventions designed to encourage a switch from using cars to more sustainable forms of transport.

    • Document type: Research
    • Part of a collection: Social, behavioural and evaluation research
    • Organisation: Department for Transport
    • Updated:
  • Passenger rail service complaints: July to September 2020

    Passenger rail service statistics in Great Britain with the latest data, covering 1 July 2020 to 30 September 2020.

    • Document type: Accredited official statistics
    • Organisation: Office of Rail and Road
    • Updated:
  • Delay compensation claims: 2020 to 2021 (P5 to P7)

    Statistics on rail passengers and their claims for compensation when they are delayed.

    • Document type: Official Statistics
    • Organisation: Office of Rail and Road
    • Updated:
  • Passenger rail usage: July to September 2020

    Statistics on passenger rail usage in Great Britain with the latest data, covering 1 July 2020 to 30 September 2020.

    • Document type: Accredited official statistics
    • Organisation: Office of Rail and Road
    • Updated:
  • Passenger rail performance: July to September 2020

    Statistics on passenger rail performance in Great Britain with the latest data referring to 1 July to 30 September 2020.

    • Document type: Accredited official statistics
    • Organisation: Office of Rail and Road
    • Updated:
  • Delay compensation claims: 2020 to 2021 (P1 to P4)

    Statistics on rail passengers and their claims for compensation when they are delayed.

    • Document type: Official Statistics
    • Organisation: Office of Rail and Road
    • Updated:
  • Passenger rail service complaints: April to June 2020

    Passenger rail service statistics in Great Britain with the latest data, covering 1 April 2020 to 30 June 2020.

    • Document type: Accredited official statistics
    • Organisation: Office of Rail and Road
    • Updated:
  • Rail delays and compensation 2020

    Views of rail passengers on rail compensation schemes from research conducted in March 2020.

    • Document type: Research
    • Part of a collection: Rail statistics
    • Organisation: Department for Transport
    • Updated: