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Consumer rights and issues

Research and statistics

131 results that are All research and statistics, sorted by Updated (newest)
  • Findings from the 36th quarterly wave of the BEIS Public Attitudes Tracker (PAT).

  • Paper from the CMA's Data, Technology and Analytics (DaTA) Unit, identifying potential harms to competition and consumers from the use of algorithms.

  • Findings from the 35th quarterly wave of the BEIS Public Attitudes Tracker (PAT).

  • An assessment of the safety and legal issues relating to the manufacture, sale and installation of 3D printed spare parts made by unauthorised manufacturers for use in consumer domestic appliances.

  • An assessment of the safety implications of domestic virtual reality systems.

  • A review of the safety risks of domestic battery energy storage systems and measures to mitigate these.

  • A review of the use of blockchain and other distributed ledger technologies to verify the provenance of goods.

  • Research into consumer awareness and attitudes to fire safety information on soft furnishings and testing designs for new fire safety labels.

  • A review of 25 large white goods manuals against criteria based on industry practices and standards.

  • Research testing behaviourally-informed product recall messages with a consumer panel.

  • Research into consumer attitudes and behaviours in relation to product safety.

  • Summary of the Covid-19 online consumer survey that took place in three waves between 9 April to 6 July.

  • Findings from the 34th quarterly wave of the BEIS Public Attitudes Tracker (PAT).

  • The CMA has today published a further update from its COVID-19 Taskforce, set up to monitor and respond to consumer and competition problems arising from the pandemic.

  • Findings from the 33rd quarterly wave of the BEIS Public Attitudes Tracker (PAT).

  • The CMA has today published an update from its COVID-19 Taskforce, set up to monitor and respond to consumer and competition problems arising from the pandemic.

  • Findings from the 32nd quarterly wave of the BEIS Public Attitudes Tracker (PAT).

  • Findings from the 31st quarterly wave of the BEIS Public Attitudes Tracker (PAT).

  • Findings from the 30th quarterly wave of the BEIS Public Attitudes Tracker (PAT).

  • Statutory report on the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, first 5 yearly review.