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16 results that are All research and statistics, sorted by Updated (newest)
From Public Service Ombudsman (The Ombudsman)
  • A summary of our investigation into Damian Murray's complaint about the Department for Education and Charity Commission.

  • A summary of our investigation into Lara Hall's complaint about the Charity Commission.

  • Our investigation found that thousands of women may have been affected by DWP’s failure to adequately inform them that the State Pension age had changed.

  • The Ombudsman's report details a seriously ill woman’s complaint that a DWP error halved her benefits for five years.

  • Our report into Ms U's complaint about the way the Department for Work and Pensions (DWP) handled her Employment and Support Allowance benefits payments.

  • The Ombudsman's report highlights failings in the way the Department for Work and Pensions (DWP) communicated changes to women’s State Pension age.

  • This report highlights repeated failings in the way X-rays and scans are reported on and followed up across NHS services.

  • The Ombudsman's investigation found HS2 Ltd failed to properly communicate with a complainant over the sale of their family home to make way for the trainline.

  • This report identifies failings in NHS Continuing Healthcare and makes recommendations for improvements.

  • This report explores the state of local complaints handling across the NHS and UK government departments and highlights three areas that need to change.

  • A report on the Ombudsman’s investigations into the deaths of two vulnerable young men. We found significant failings in their mental health care and treatment.

  • This report is about our investigation into the Care Quality Commission’s regulation of the Fit and Proper Persons Requirement.

  • A report of our investigation into the care and treatment of Averil Hart. We found that Averil's tragic death from anorexia could have been avoided.

  • This report highlights major failings in the way DVLA makes decisions on whether people with certain medical conditions are safe to drive.

  • An investigation report into how the NHS failed to properly investigate the death of a three-year old child.

  • The Ombudsman's report on five investigations into failure of the NHS to provide continuing inpatient care in nursing homes or hospitals.