Independent report
Women’s State Pension age: our findings on the Department for Work and Pensions’ communication of changes
The Ombudsman's report highlights failings in the way the Department for Work and Pensions (DWP) communicated changes to women’s State Pension age.
Documents
Details
The Ombudsman is investigating complaints that since 1995 DWP has failed to provide accurate, adequate and timely information about changes to the State Pension age for women. This document sets out our findings about the adequacy of DWP’s communication.
We found that from 2005 onwards, there were failings in the action taken by DWP to communicate the State Pension age. This report describes how DWP failed to make reasonable decisions based on the information it had available and failed to communicate with the women affected with enough urgency.
It sets out:
- our role (including when we cannot investigate and how we make decisions)
- background relating to changes in State Pension age for women
- evidence we have considered
- what should have happened – the relevant standards
- what the Courts have found
- what did happen
- our findings.
Published 20 July 2021