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Tells HM Passport Office staff about the tiered application service and the different service levels we offer.
Tells HM Passport Office staff about identifying and handling vulnerability and safeguarding issues connected to our customers.
This document contains information about Azerbaijan to help HM Passport Office staff process passport applications.
Tells HM Passport Office staff how to use a balance of probabilities when dealing with passport applications.
Tells HM Passport Office staff about compensating a customer or claiming compensation when something goes wrong.
This guidance tells His Majesty’s Passport Office staff what to tell customers who ask about visas or requirements for foreign travel.
Tells HM Passport Office staff how to deal with applications from customers who cannot sign their passports when they receive it.
This document contains information about Czechia to help HM Passport Office staff process passport applications.
Tells HM Passport Office staff how customers can apply for a passport using the digital premium service.
Template and advice for disclosure of death registration applicants.
Eligibility and application guidance for organisations wishing to gain access to death registration information.
This document contains information about El Salvador to help HM Passport Office staff process passport applications.
This document contains information about Germany to help HM Passport Office staff process passport applications.
This document contains information about Gibraltar to help HM Passport Office staff process passport applications.
Explains the roles and responsibilities of secretaries (for marriages) of synagogues at marriage ceremonies.
Tells HM Passport Office staff how to decide if an application is a United Kingdom or overseas application.
Tells HM Passport Office staff how to communicate with customers.
This document contains information about Italy to help HM Passport Office staff process passport applications.
This document tells HM Passport Office staff how customers can apply for a passport using Local Services.
This document contains information about Malawi to help HM Passport Office staff process passport applications.
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