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Tells HM Passport Office staff about documents that cannot be returned to customers.
Tells HM Passport Office staff about the names we use in passports.
This document contains useful information about Trinidad and Tobago to help HM Passport Office staff process passport applications.
This document contains information about Albania to help HM Passport Office staff process passport applications.
This document contains information about Benin to help HM Passport Office staff process passport applications.
This document contains information about Bermuda to help HM Passport Office staff process passport applications.
This document contains information about Bosnia and Herzegovina to help HM Passport Office staff process passport applications.
This document contains information about Canada to help HM Passport Office staff process passport applications.
Further information on the approval of premises as venues for civil marriage and civil partnerships.
Tells HM Passport Office staff about compensating a customer or claiming compensation when something goes wrong.
Tells HM Passport Office staff about responding to crisis events in the UK and overseas.
Tells HM Passport Office staff how to handle customers who exhibit threatening, abusive or violent behaviour.
Tells HM Passport Office staff about the customer’s date of birth and how it must be shown on the passport and in our records.
Tells HM Passport Office staff what to do when customers tell us about the death of a passport holder.
Template and advice for disclosure of death registration applicants.
This guidance tells HM Passport Office operational staff how to deal with UK and overseas passport applications using the expedited service.
Tells HM Passport Office staff about handling Freedom of Information requests.
This document contains information about Ghana to help HM Passport Office staff process passport applications.
Tells HM Passport Office staff how to show uncommon names in passports.
This document sets out how the Identity and Passport Service (now known as HM Passport Office) will work with the Home Office.
Don’t include personal or financial information like your National Insurance number or credit card details.
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