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This document contains information about British Virgin Islands to help HM Passport Office staff process passport applications.
This document contains information about Chile to help HM Passport Office staff process passport applications.
Tells HM Passport Office staff how to deal with the collective passport process.
Tells HM Passport Office staff how to reimburse a customer if we have made an error and caused them out of pocket expenses.
Tells HM Passport Office staff how to deal with customer questions made through Members of Parliament.
Tells HM Passport Office staff about responding to crisis events in the UK and overseas.
Tells HM Passport Office staff how to handle customers who exhibit threatening, abusive or violent behaviour.
Tells HM Passport Office staff how to interpret the term ‘the customer’ when reading internal guidance on processing passport applications and our goods and services.
This guidance tells HM Passport Office operational staff how to deal with UK and overseas passport applications using the expedited service.
This document contains information about Fiji to help HM Passport Office staff process passport applications.
This document contains information about France to help HM Passport Office staff process passport applications.
This document contains information about Hong Kong to help HM Passport Office staff process passport applications.
Tells HM Passport Office staff how guidance changes for customers when they move across an age boundary while we are processing their application.
This document contains information about Hungary to help HM Passport Office staff process passport applications.
This document contains information about Iran to help His Majesty’s Passport Office staff process passport applications.
This document contains information about Iraq to help His Majesty’s Passport Office staff process passport applications.
This document contains information about Kuwait to help HM Passport Office staff process passport applications.
This document contains information about Latvia to help HM Passport Office staff process passport applications.
This document contains information about Norway to help HM Passport Office staff process passport applications.
Guidelines and checks for obtaining a UK passport.
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