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Register to vote Register by 18 June to vote in the General Election on 4 July.
This guide sets out what you can expect from us and what we expect of you when dealing with complaints, correspondence and all other contact with us
Respond by 31 December 2012. Template for responses to the consultation on proposals to extend the range of remedies available to enforcers …
This document provides guidance for consumer bodies seeking to become super-complainants to the Financial Conduct Authority (FCA).
Employment Appeal Tribunal Judgment of Lord Stuart on 8 April 2024.
Employment Appeal Tribunal Judgment of Judge Auerbach on 22 May 2024.
Find out how to work out what VAT to charge when goods are sold if you’re an online marketplace operator.
CMA finds that Nationwide Building Society breached Article 4 of the Payment Protection Insurance Market Investigation Order 2011 by providing incorrect information to PPI customers.
Tells HM Passport Office staff how to handle customers who exhibit threatening, abusive or violent behaviour.
OISC online presentation on expectations in consumer care
Information providing useful details about the OISC, guidance towards immigration advice, frequently asked questions and getting the best from your adviser.
The Office of Fair Trading ( OFT ) was responsible for protecting consumer interests throughout the UK. Its responsibilities have been passed to a number of different organisations. View the closed OFT site in the UK Government Web Archive ....
The IPO customer charter sets out our approach to supporting innovation and creativity through excellent customer service.
Upper Tribunal Administrative Appeals Chamber decision by Judge Perez, John Hutchinson and Suzanna Jacoby on 18 April 2024.
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